We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Broward Factory Service - Hillsborough, Pasco, Pinellas, Sarasota, Lee has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBroward Factory Service - Hillsborough, Pasco, Pinellas, Sarasota, Lee

            Major Appliance Services
            BBB accredited business

            Contact Information

            1231 N Hercules Ave

            Clearwater, FL 33765-1921

            Get Directions
            Visit Website
            (727) 442-3400

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/1987

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers sales, service, and home warranty services.

            Business Details

            Location of This Business
            1231 N Hercules Ave, Clearwater, FL 33765-1921
            BBB File Opened:
            7/21/1987
            Years in Business:
            57
            Business Started:
            1/1/1967
            Business Incorporated:
            2/5/1974
            Accredited Since:
            8/1/1987
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CAC057400 for this business, issued by Florida Department of Business & Professional Regulation

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            https://www.myfloridalicense.com/dbpr/

            BBB records show a license number of ES0000336 for this business, issued by Florida Department of Business & Professional Regulation

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            https://www.myfloridalicense.com/dbpr/

            BBB records show a license number of I-CAC057400 for this business, issued by Pinellas County Construction License Board

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            BBB records show a license number of I-ES0000336 for this business, issued by Pinellas County Construction License Board

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            BBB records show a license number of CAC057400 for this business, issued by Hillsborough County Construction License Board

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            BBB records show a license number of CAC057400 for this business, issued by Pasco County Construction License Board

            These agencies may include:

            Pasco County Construction License Board

            7530 Little Rd

            New Port Richey FL 34654

            (727) 847-8009

            https://aca3.accela.com/PASCO/

            BBB records show a license number of ES0000336 for this business, issued by Lee County Construction License Board

            These agencies may include:

            Lee County Construction License Board

            1825 Hendry St

            Fort Myers FL 33901

            (239) 533-8895

            https://www.leegov.com/dcd/ContLic/ActCont

            BBB records show a license number of CAC057400 for this business, issued by Lee County Construction License Board

            These agencies may include:

            Lee County Construction License Board

            1825 Hendry St

            Fort Myers FL 33901

            (239) 533-8895

            https://www.leegov.com/dcd/ContLic/ActCont

            BBB records show a license number of CTACA - CAC057400 for this business, issued by Sarasota County Construction License Board

            These agencies may include:

            Sarasota County Construction License Board

            1001 Sarasota Center Blvd

            Sarasota FL 34240

            (941) 861-5214

            https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

            BBB records show a license number of CAC057400 for this business, issued by Manatee County Construction License Board

            These agencies may include:

            Manatee County Construction License Board

            (941) 749-3047

            https://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

            BBB records show a license number of ES0000336 for this business, issued by Manatee County Construction License Board

            These agencies may include:

            Manatee County Construction License Board

            (941) 749-3047

            https://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

            Type of Entity:
            Corporation
            Alternate Business Name
            • Herd Enterprises, Inc.
            • BFS
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Crockett Herd, President
            • Ms. Christine Walton, Vice President
            Contact Information

            Principal

            • Mr. Crockett Herd, President

            Customer Contact

            • Mr. Crockett Herd, President
            • Ms. Christine Walton, Vice President
            • Ms. Sarah Herd, Customer Relations Manager
            • Mr. Steve Fereguson, Branch Manager
            Additional Contact Information

            Fax Numbers

            • (727) 441-2030
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Broward Factory Service - **** *******, ***************, ** ***** - I have the GOLD Replacement Contract.I had an serious issue with one of my ** units recently that shut down during a 90 plus degree day(s). A technician came to our residence he told us that he could not "fix" the issue as a new coil was needed. I asked if the coil could be patched for now and he stated "Absolutely not, we cannot do that - only replace the part." After another day of sweltering heat, I contacted BFS and asked for a time-table. They stated that the part was ordered and would be a few more days. Another day later, the same technician came to our residence and said he was going to patch the coil. I asked him if this was just temporary since he previously said he could not do this. He put his hands in the air, shaking his head and said that he was just doing what he was told and to call the company to get more information. I called and spoke to a regional manager. He stated he would look into the matter as he also felt that the part was "on order". After two weeks of no calls, I contacted the Regional Manager who stated he was sorry that he forgot to contact me. He then said he would check and guaranteed he would call me back in an hour. He did not call me back again however and had another manager call! This other manager had a boiler plate rambling speech where he said that the "coil looked good and there was not a need for replacement" and the patch was a good and accepted remedy. I again expressed my concerns that this was not the case as I spoke with another HV** tech who absolutely said that this was not a long term remedy and the coil should be replaced. As a side note he (tech) said that he feels that they will wait until the expiration of the GOLD replacement contract and re-issue a SILVER (non-replacement) contract to avoid the inevitable coil replacement.I still hope they will make good on the GOLD (attached) contract - Request that the ** Unit Coil is REPL**ED.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Muriel S

            08/12/2022

            I applied for the Silver/Gold Plan with this company in May. I was told the plan I was requesting was only for Realtors. Lie number 1. I went on line and applied for this plan. Waited for a response for two weeks. Knew an inspection was necessary. My AC is 12 years old I did not expect coverage on it. However, again waiting more than a week after inspection called and was told AC not coverable I knew this already. DIshwasher is 8 years old and washer and dryer are 5. But when I was told that my GE Range which is one year old would not be covered that was the last straw. Person at office who originally lied about realtor plan said parts were no longer available. Really a ONE year old GE Cafe range? I am not stupid. I went back to Sears where I know I will get the service I paid for. Please be very careful with this company. I would give a zero star rating if available.

            Broward Factory Service - Hillsborough, Pasco, Pinellas, Sarasota, Lee Response

            08/17/2022

            I am sorry that you feel like you were lied to. Our terms and conditions are clear we can do an inspection on equipment covered. I am the one who looks up the products to see if part is available, when they are not, we cannot cover on our gold plan. It is possible that I made a mistake when looking up your model number I do my best to make sure I am correct all the time, but I am human. As for the plan you were offered, we have home warranty plan and a gold plan both may have an inspection our silver plan would not require an inspection. If you are a realtor and are looking for a realtor special plan, we have those available and may require an inspection. I hope this closes this complaint as satisfied.

            Sincerely

            Steve F.
            Manager

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.