ComplaintsforHyundai of Central Florida, LLC

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a vehicle, a maintenance agreement, and an extended warranty in January of 2024. We ending up selling the vehicle in June. One June 19th, we provided written notice to the dealership to cancel the maintenance agreement and extended warranty. We included the odometer statement and bill of sale. On July 19th, we realized that nothing had been canceled and we contacted ******* directly to cancel the maintenance agreement. We also contacted ********************* to cancel the extended warranty. We received notice of cancellation from ******* on July 23rd. Assurant also provided notice that the extended warranty was cancelled. The contract states that if we cancel the contract, the refund will be paid no more than 30 days from the receipt of the cancellation notice by the selling dealer. The dealership is in breach of contract. We have copies of the initial request to the dealership.

  Business response

  08/23/2024

  We sent a check by *** on the 11th of August for the refund and *** said it was delivered on the 13th did the customer not receive  it?

  Customer response

  08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/02/2024 I took delivery of a used ****** Altima, stock number ****** for which I paid in full that day $13,971.85. This deal included my trade-in and a previous deposit of $ ********. This deal was to my satisfaction with the inclusion of a "We Owe" delivery confirmation signed by the dealer that they would provide a new driver's side sun visor and fix the passenger side side view mirror and adjust some hanging rubber pieces on the front bumper area when the parts come in. The sales person told me he would arrange this with the parts and service departments and that I would get a call to schedule this work. Early in the week of 4/15 - 4/20, I made several attempts to reach the sales person by phone and left several voice mails to check on the status of this work order. No calls were returned and so on 4/19 I called the service department who said they had no record of a work order for my car. I called parts who told me they did have a part $# ***** (The sun visor) on back order but no record of an order for the mirror. ******* told me to talk to the used car manager with whom I left 4 voice mails resulting in no returned calls. I was able to get ahold of some other manager who said he would look into it. On 4/24 I received a call from the sales person saying the mirror was in and they did install it that next week. The sun visor was still on back order according to sales person. On around 7/10 I called the sales person requesting an update on the visor. He said he'd check and get right back to me. No return call. On 7/29 I tried to reach sales person and left 2 voice mails. I texted the dealership. Late that evening the sales person texted me saying the visor was in and he had tried to reach me. I asked when we could have it installed. No reply. Next day I called several times. Got through once and he said the part was returned and hung up. I made several attempts to reach him and he was clearly avoiding me as he had done in the past.

  Business response

  08/16/2024

  It looks like a communication era the salesperson states that he has tried to communicate with the customer numerous times about getting the visor installed but failed to connect. We will reorder the part try to contact the customer to do the install.

  Customer response

  08/26/2024

  The most recent email I received from BBB states that the company to which I filed a complaint has not yet responded to BBB. The email you sent me says I need to respond to the company's response but no response exists according to your last email. Also, the company has not responded to me directly. Please advise on what is my next step.

                                                                                            Thank You,

                                                                                                                 *******************************

  Customer response

  08/27/2024

   
  Complaint: 22078327
  
  I am rejecting this response because: Each time I try to contact the dealership regarding this matter, I have been hung up on by the salesperson. There has been no attempt to reach me regarding this part having arrived in the past. IF the business has left a message for me in the past, it MUST HAVE BEEN TO THE WRONG PHONE NUMBER, as neither I nor my wife have had any voice mails, or texts from this dealership regarding this part despite my having called the salesperson on several occasions inquiring about it. When I get a call from the dealership and a date and time is given me for the repair and the repair is done, I will consider this case closed. I need proof that somebody from the dealership will actually call me. I prefer a call from a manager as the salesperson has a history of hanging up on me and avoiding my calls. 
  Sincerely,
  
  *******************************

  Business response

  08/30/2024

  Spoke with customer and part has been ordered. Will schedule appt with customer once part comes in 

  Business response

  09/03/2024

  Spoke with customer and part has been ordered. Will schedule appt with customer once part comes in 

  Customer response

  09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought my car in for an oil change and break flush total of almost $300. Services were done however technician accidentally scratched the bumper. Technician admitted mistake and reported to service manager. Contacted service manager, *************************, which admitted to this accident. The only thing he offered to us was a new bumper!! Not even willing to refund half of what they charged for services. Not only was he condescending and rude, he was very defensive. This was our first time getting our car serviced at Hyundai of CFL in ********, which is about 1 hour round trip from where we live. We had to take time off from work to get our car done, it is totally unacceptable to expect for us to take another day off to bring our car in to get it fixed again. I tried negotiating with the ***** so that we dont have to go back and deal with this place ever again. He offered $300 credit towards future service. $300??? That doesnt make sense. We would have paid over $1000 to get our bumper replaced. His unapologetic, rude behavior cannot continue. I called the dealership asking for their General Manager, *****, and was told no one at the office can give out his information. What kind of business is this? I requested a $450 check to be mailed to me (instead of getting our bumper replaced) so that I dont have to ever deal with them again, ***** refused. I would think that this is completely fair (under paid, if anything). This place is a joke! They are nice to you when they are trying to sell you a car, but refused to maintain a good relationship with their clients.

  Business response

  05/20/2024

  Good morning, we are not denying damaged caused to ********************** vehicle while it was in for service. It was an accident and accept full responsibility and will ensure vehicle is repaired as mentioned to her husband before he left the facility. Service consultant walked customer out to his vehicle and was explained the process that part had to be ordered an would take care of it. Customer understood and appreciated that our service consultant showed him and that we were not hiding anything. I did see the pictures of our conversation with the customer, but they failed to submit all of them. Here is all the text showing we took full accountability and offered to valet service to not inconvenience them. We are offering $300.00 credit instead of the bumper being repaired as she requested initially this credit would be towards getting theirs tires repaired as this is our cost to getting bumper fixed.   Thank you

  Customer response

  05/20/2024

   
  Complaint: 21727663
  
  I am rejecting this response because:

  First of all $300 is not acceptable, we have to take a full day off from work AGAIN to get this error fixed. Why would I take my car to the same place again when the service manager is extremely rude? They do not even have their General Managers information listed anywhere and their employees would not give them out. I asked the Service Manager for a $450 check to be mailed so I do not have to go back to that place. I feel like $450 is a fair price since the manager did offer gas card and car service. I do not want a credit, because that means I have to go back to the same place. Typically a new bumper would cost over $1000 anyways. The issue ***** is not understanding is that it is taking more time and effort for them to fix our bumper. This is valued time that we cannot get back! Especially if we have to leave our car there for days for the bumper to be fixed. 

  
  Sincerely,
  
  ***************************

  Business response

  05/21/2024

  We apologize we have offered everything to make this right to the customer. We have accepted accountability and have offered valet as you can see in the text to the customer so they are not inconvenienced.  thank you

  Customer response

  05/21/2024

   

  Your business unwillingness to make things right is a disgrace. At this point, you will need to fix my bumper! Contact me directly with scheduling and this better be done in 1 day! Once this is corrected, we will not be back.
  
  Sincerely,
  
  ***************************

  Business response

  05/28/2024

  Vehilce was repaired on 5-24-2024 as we had previously mention and gas tank was filled for the incontinence. Here is notes between our service consultant and  ****************

  
  ********************* thanks. Did they hear the weird sound?RECEIVED: May 24, 2024 1:29:48 pm
  
  
  K
  ***************'m sure they did because once he put everything back together he said he did not hear anything and I personally sat in the car and let the ac run just to make sure you were all good to goDELIVERED: May 24, 2024 2:34:05 pm
  
  
  E
  ***********************. We'll be there in 30 minsRECEIVED: May 24, 2024 2:34:58 pm
  
  
  K
  ******************* you for coming in, it was a pleasure. Thank you for allowing me to make things right for you. Please reach out for anything at all! Have a great weekend!DELIVERED: May 24, 2024 4:22:19    

• Initial Complaint

  02/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a new vehicle in September 2022, and purchased the extended warranty for 10 years. I financed the vehicle. In September, 2023, I paid the vehicle off in full. I immediatly called the dealer and requested a refund of the extended warranty. I was transferred to a voicemal for the finance managers office. I have called repeatedly since then, and get transferred - but the calls are never returned. On January 17, ****, i sent a certified letter to the President of dealership requesting a refund. I have not received a reply (Proof of delivery attached to this complaint.) I called today, Feb 10, and asked for the fianance department and was told "they are too busy". All I want is what is the refund of the extended warranty, which is refundable by their contract. I want the refund to be effective September 2023, when they were initially notified.

  Business response

  02/18/2024

  Per our email conversation, the cancellation request has been sent to the insurance providers for processing.

  Customer response

  02/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************** Espanol

• Initial Complaint

  11/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to file a complaint regarding an oil consumption problem that my car is having. On 09/07/23 my car was diagnosed with this issue, so I proceeded to make an appointment with the dealership. on 10/02/23, I brought my Hyundai Elantra GT 2014 to the dealership. Instead of addressing the problem promptly, they insisted on changing the spark plugs and coil, claiming a misfire. They also forced me to replace the oil, citing their lack of trust in the previous oil change performed by a third-party certified dealership, ********************, which reported this issue in CARFAX.Despite these interventions, my car continued to experience oil consumption. Within **** miles, it consumed half a quart of oil (according to the dealership), which is very abnormal for a modern vehicle with only ****** miles of use. After **** miles, they mentioned that it consumed a quart of oil, in which situation they proceeded to add the missing quart of oil (see file OIL CONSUMPTION CHECK 11-14-23). When I raised my concerns, the dealership dismissed my complaint, attributing the issue to a supposed maintenance problem ("engine was dirty"), despite my vehicle being well-maintained. They also mentioned that Hyundai denied the engine replacement It is important to mention that the spark which suggests that when too much oil is being burned in the combustion chamber, it can cause spark plug fouling, leading to misfires and rough idling.Furthermore, the dealership displayed a complete lack of interest in resolving the problem, leaving me frustrated and dissatisfied with their service This unprofessional conduct and refusal to address a legitimate issue with my vehicle isn't acceptable. I kindly request your assistance in investigating this matter ensuring that the dealership takes appropriate actions to resolve this issue. I believe a proper diagnosis and repair of my vehicle should be performed under any applicable consumer protection laws or the warranty which is expiring next year

  Business response

  11/20/2023

  We apologize for the inconvenience,unfortunately Hyundai corporate has declined assistance with this concern. We are unable to override their decision. Customer can reach out to ********************** Corporate at ************, they are in the best position to assist customer with any non-warrantable repairs. Thank you let us know if there is anything else we can assist with.

  Business response

  11/21/2023

  We apologize for the inconvenience, unfortunately Hyundai corporate has declined assistance with this concern. We are unable to override their decision. Customer can reach out to ********************** Corporate at ************, they are in the best position to assist customer with any non-warrantable repairs. Thank you let us know if there is anything else we can assist with.

  Customer response

  11/21/2023

   
  Complaint: 20874304
  
  I am rejecting this response because: This vehicle is under warranty and the issue that my car is presenting should be taken care of under these circumstances. I'll evaluate other instances to have this problem resolved. Thanks BBB for trying to help with this issue.
  
  Sincerely,
  
  **************************************

  Business response

  12/04/2023

  We have reached out to Hyundai corporate to re considered customers concern, they have open the case again and we will be submitting additional information to them in behalf of **************. They are requiring a couple of items from the ************** please have her reach out so we can continue the process for her.  Please reach out to ***** at ************  thank you

  Business response

  12/04/2023

  We have reached out to Hyundai corporate to re considered customers concern, they have open the case again and we will be submitting additional information to them in behalf of **************. They are requiring a couple of items from the ************** please have her reach out so we can continue the process for her.  Please reach out to ***** at ************  thank you

  Customer response

  12/15/2023

  Hi *****,

  We're still working on this case with the dealership. Please don't close this case until we successfully fixed the issue with my car. I appreciate your help

  Regards,

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday, 10/12, my husband took our ****** to Hyundai of Central Florida because the car was having difficulty reaching and maintaining the necessary speed to safely drive on the highway. We did not hear back from our service advisor, ********************* either Friday or the following Monday, so I called on Tuesday, 10/17 for the status of our vehicle. I was told the problem was the exhaust manifold, and it would cost $623.07 to repair which I authorized. Within an hour ***** called back and said there was a mix up on the part number that the service technician submitted, and the part number that the parts department quoted. The real problem was the catalytic converter, and it would now cost over $3,400! This was a classic bait and switch. I informed ***** that it's not my responsibility to pay the increased amount since his company made the error. ***** said he would submit a request to Hyundai to see if they would cover the cost under the warranty or as a courtesy. He said it would take a few days to receive an answer from Hyundai. I called the following week since I didn't hear from *****. He said he was still waiting on an answer. My husband stopped by the dealership the week of 10/30 and ***** said that Hyundai agreed to pay 95% of the cost and we were responsible for $200 which my husband approved. After a few days of no news about the status of our car, I called *****, and he said the part had been ordered but he had no idea when it would arrive because it could ship from anywhere and Hyundai doesn't provide tracking numbers. I called every few days and left messages for *****, but he wouldn't return my calls. My husband stopped at the dealership yesterday, 11/14 and spoke with *****. He said the part still hasn't arrived and that the parts manager wasn't in so he couldn't get the status of the part, but that he would contact my husband today with an update. It will be 5 weeks tomorrow and our car still isn't repaired. We want it repaired now.

  Business response

  11/20/2023

  We apologize for the incontinence this is causing, it was never a bait and switch we do not operate that way, parts did look up the wrong part but when they found out they clarified and that is when ***** reach out to customer to let them know. ***** also reached out to Hyundai Corporate and was able to get assistance for the repairs, I just checked with our parts department to see when the parts will arrive, they are telling me looks like it has shipped but we do not have an ETA. As soon as the part arrives,we will reach out to the customer and get them back in so we can have the parts authorized by Hyundai to be installed.

  Business response

  11/21/2023

  We apologize for the incontinence this is causing, it was never a bait and switch we do not operate that way, parts did look up the wrong part but when they found out they clarified and that is when ***** reach out to customer to let them know. ***** also reached out to Hyundai Corporate and was able to get assistance for the repairs, I just checked with our parts department to see when the parts will arrive, they are telling me looks like it has shipped but we do not have an ETA. As soon as the part arrives, we will reach out to the customer and get them back in so we can have the parts authorized by Hyundai to be installed.

  Customer response

  11/22/2023

  I spoke with **** in the parts department which informed me that the part arrived on Tuesday, November 21. Our car has still not been repaired! Our vehicle should be a priority since its been at the dealership since October 21. I dont understand why it takes so long to repair. 

  Customer response

  11/27/2023

   
  Complaint: 20873067
  
  I am rejecting this response because:I spoke with **** in the parts department which informed me that the part arrived on Tuesday, November 21. Our car has still not been repaired! Our vehicle should be a priority since its been at the dealership since October 21. I dont understand why it takes so long to repair. 
  
  Sincerely,
  
  *****************************

  Business response

  12/04/2023

  Vehicle is repaired and claim submitted to Hyundai, **************** has picked up her vehicle at this time please close case thank you.

  Business response

  12/04/2023

  Vehicle is repaired and claim submitted to Hyundai, **************** has picked up her vehicle at this time please close case thank you.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Hyundai SEL AWD from Central Florida Hyundai on September 28th, 2023, even though I had asked to wait on them getting a LIMITED trim, or get one from a local dealer and I was told that was not possible. They showed and pressured me into an SEL, which was better than the first SE I looked at as the first one had a large crack in the windshield a bad odor to it. When I went home, I quickly realized and was shocked to find out the SEL trim, a nearly 60k vehicle does not have basic memory seating like many vehicles I have had much less expensive. I quickly emailed the sales agent, on the next day (day 2) to please allow me to return this or exchange when they received a LIMITED trim with memory seating. The sales representative replied back that they checked with their leadership and they were not going to honor the 3 day return. They considered the deal complete. I was very upset as this is clearly false advertising from Hyundai, and I have a very expensive vehicle now that I absolutely hate as it's missing basic memory seating and my spouse and I are over 1 foot in height difference. I then opened a CASE with Hyundai Corporate, whom assured me that the 3 day timer has been paused and that this will get resolved. Hyundai corporate took 4 weeks and did nothing because Central Florida Hyundai told them that I as the customer should work with them even though 4 weeks prior they refused to take it back. I called Central Florida Hyundai and then they indicated it was too late to take it back. This is clear false advertising by Hyundai, and I have been taken advantage of as a consumer. I was promised on day 2 this would be handled by corporate, and this dealership refused to take the unit back on day 2, and did not honor the hyundai 3 day return policy. I sincerely regret not buying another ***** and ever experimenting with Hyundai. Very dishonest advertising and bad service.

  Business response

  11/07/2023

  Hello,

  The customer contacted us regarding their dissatisfaction with the SE vehicle they purchased. While we typically do not accept returns on vehicles once the paperwork is finalized, we made an exception in this case and offered to swap the customer's vehicle for one from our inventory. We presented them with several options and allowed them to choose a replacement Ioniq. The customer ultimately selected a vehicle and left our dealership in it. However, after the sale was completed, they expressed that it lacked a specific feature they desired. It is important to note that the decision to choose this particular vehicle was made by the customer, not by us. We regretfully informed them that we could not accommodate another swap, but reassured them that if they decided to trade in their current vehicle, we would be more than willing to assist with that process.

  Business response

  11/13/2023

  Hello,

  We have already exchanged the guest once, and the dealership is not obligated to exchange again.

  Customer response

  11/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  as I stated, the SE they sold on day 1 to me, was sold new with 6,000 miles on it, and a 6 inch crack in the windshield, accompanied by a vile odor in it.  They presented this car to me late and I drove it home knowing Hyundai policy gives you 3 days to either love the car or return it.  When I came in the next day I was told by the sales manager they do not participate in the buyer assurance program (not true),  after 6 hours of waiting for “leadership” to make a decision if they participated they agreed to do something.  (6 hours was ridiculous)
  

  I asked them to get me a limited trim they had coming in, they said they would not sell it with current incentives and would not consider selling it or getting a limited.  They then got me into an SEL begrudgingly, and I would never have signed without being under the understanding that Hyundai says you have 3 days to love the car under shopper assurance, or return or exchange it.  
  

  if they were operating ethically and not false advertising the three day polic, any other dealer would have said try it out and come back if you want it, but with shopper assurance in a 3 day window advertised the consumer is disarmed to sign thinking there will be no issues.

  i Reject this dealer statement, they have a 3 day max, there is no one time only exchange in the policy.  Additionally one can hardly look at the state of that SE with 6,000miles, a windshield crack, and smell and even count that as 1.  However there is only a 3 day limit and 300 mile limit,  a one time exchange limit.  This coming from the dealer that says to the customer they do not participate in this program even on the first request.

  I made the official request to exchange or return this vehicle within th 3 day policy window and under the 300 mile max parameter, they should have honored the policy and saved us both a headache.  I reject this excuse, they did not honor the shopper assurance policy, they pretended at first they do not participate in it, and this no obligation response is utter nonsense.

   

  Dishonest, and it is terrible customer experience at best.

  
  
  Sincerely,
  
  **** **********

• Initial Complaint

  10/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My husband and I are a young couple (24 years old) who spent all of our savings on our first car as a married couple: a 2015 Hyundai Santa Fe Sport 2.4 liter. With approximately 79,000 miles, this used car cost us nearly $14,000. On July 14, 2023, after a month of ownership, our vehicle started overheating on the I-75 Florida interstate. We had only driven it 15 miles on I-75. We took it to 3 different local mechanic shops. The first mechanic assured us nothing was wrong. The last two mechanics said it was a thermostat issue, so we got that replaced, and after that, they assured us the car had a clean bill of health. On September 7, 2023. I was driving on the Florida Turnpike near Mile Marker 280 when suddenly a bunch of signals appeared on the dashboard, and I couldn't push the gas pedal any further. Suddenly, I was forced to stop driving as the engine had seized. I thank God for keeping me safe during the most scary moment of my life. We got the car towed to a fourth mechanic, ******** *********** in Clermont, FL. On September 8, 2023, we were told by Yokley’s that the head gasket had blown in our car. While they offered to repair our car, we had it towed to the Hyundai Central Florida dealership for service since we trusted Hyundai to take care of it. Our car has been in the Hyundai Central Florida for 35 days and has not been repaired. Our extended warranty (********) decided they would not cover repair costs and ruled our situation as "owner abuse." I spoke on the phone with Carlos, who works with Hyundai Central Florida and ********, regarding our three attempts to fix our car, but they wouldn't listen. In the 93 days we had the car in our hands, we only drove around 2,000 to 3,000 miles. The Hyundai dealership is now asking for $9,000+ to replace the engine despite the Hyundai Theta Engine Class Action Settlement. We request an engine replacement paid for by Hyundai due to the numerous cases of engine failures in the same make/model/year as our car.

  Business response

  10/19/2023

  We apologize customer is having this concern, this vehicle does not qualify for any manufacture warranty as vehicle overheated do to radiator failing and caused excessive overheating caused damage to head and engine block. Customer clearly states they have had it at multiple facility before bringing it to us. This is the first time we have seen this vehicle we reached out to their extended warranty and inspector came out and denied repairs do to owner abuse warpage passed the allowable tolerances. This claim has nothing to do with our Hyundai of Central Florida and should be closed or Hyundai Motor America. This failure is not eligible for any warranty extension of engine failure do to the nature of failure.

  Customer response

  10/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hyundai Central Florida please submit a good will claim to see if my husband and I can qualify to receive the engine replacement. 
  
  Sincerely,
  
  ***** ******

  Business response

  10/23/2023

  Thank you and let us know if there is anything else we can assist with.  

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had arranged to purchase a certified pre-owned genesis from this dealership. It was listed under the certified pre-owned inventory listings on their website, it said "certified pre-owned Genesis G70" as the title of the listing, and displayed the "Genesis Certified" badge in the listing (In fact, astonishingly, 2 days later it still is listed in the same manner). Throughout the purchase process, when I attempted to negotiate, I was met with their tag line "we are an upfront pricing dealership" we don't negotiate." I noted to them that the price had been lowered several times over the last few weeks as the car sat on the lot but was met with the same line every time. To be fair, the price on the vehicle was reasonable which is why I decided to purchase it and I did appreciate they didn't tack on any dealer fees or document fees that most other dealerships do. I decided to purchase the vehicle soI flew commercially down to Florida from several states away after arranging the purchase over the phone. All was well until we started filling out paperwork when I asked what the in service date for the Certified Pre-Owned warranty was. At that point, the salesman stated it was not a CPO vehicle. I told him it has to be considering it was listed as such, described as such, and represented as such and thats why I am buying the vehicle. I even walked him through on their own website all of the places it stated it (which I have documented in screen shots). He left to speak with the manager and then came back and said the vehicle is not certified and could not be certified because it was a hundred miles over the limit for certification eligibility. He proposed two solutions. First, I could purchase an extended warranty at a cost of a few thousand dollars or I could purchase a different car that was certified but cost $1750 more than the one I was going to buy. They would not entertain including the cost or even defraying the cost of the extended warranty...after all, they are an "upfront pricing dealership" and don't negotiate. In full disclosure, the other vehicle that he suggested purchasing was one that I had been interested in buying but ultimately went with the other in large part due to the $1750 price difference, color, and overall condition. Keep in mind, I was now over 500 miles from my home and a plane ticket the next day would have cost in excess of $750. The managers response "we cant consider the distance you travelled." When I asked him to reduce the price of the replacement vehicle, even just a little, to account for the fact that I wasn't getting the vehicle I intended to get based on their misrepresentations and the fact that it was more than I had planned to spend on the other car, he went right back to the "we are an upfront pricing dealership" we don't lower prices. Stuck between a rock and a hard place 500 miles from home, I ultimately decided to purchase the alternative/ more expensive vehicle. If that story wasn't bad enough... within hours of me leaving the dealership, the vehicle I was supposed to buy was reduced in price AGAIN by $1150. It didn't occur to them to offer to sell it to me for that reduced price? It didn't occur to them to offer to defray the cost of the extended warranty by $1150. What did occur to them was to be completely misleading in their advertisements, disingenuous about their "up-front pricing policy", and completely unsympathetic to the position they placed me in. They knew I was stranded 500 miles from home and took advantage of it.

  Business response

  10/02/2023

  Hello.

  After reading your complete complaint about the experience you had at our store, I wanted to apologize. To provide some context about the website, it appears that a Genesis Certified button has been placed on our website by a third-party vendor, and we do not have any control over it. I will be reaching out to them to inquire about why this has occurred. However, I did verify the description, and it does indicate that the vehicle had a gold tag warranty and what was included in that warranty. As far as the manager's statement that we do not negotiate on the price, that is correct because we are a store that offers upfront pricing. However, if the market adjusts for vehicles, we do reduce prices in order to stay competitive, especially because we do not charge dealer fees or reconditioning fees. After considering everything and the difficulties you have experienced, we don't mind writing you a check for $500 to help cover some of the expenses. If that sounds good, simply reply to this email and I will proceed with cutting and mailing it to you. Again, we apologize for any inconvenience caused and for providing misleading information.

  Customer response

  10/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that their offer to compensate $500 is satisfactory to me.
  Thank you. 
  Sincerely,
  
  ******* ********

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a scheduled appointment for July 6th, with Hyundai of Central FL,related to an engine recall. I received horrible service during this time. They did not submit the claim until (6) days after the appointment and assessment There were several mistakes during the process. They did not submit information timely, or at all.They submitted the wrong information on my claim, and it was closed. There were several times that the Warranty department requested information and it wasn’t submitted for 5-10days after the request. Hyundai refused to place me in a loaner car during this process. They forced me to get a rental car. Chasity stated that I would be reimbursed through the warranty department. She did not have a daily amount. My car was there for 60 days. I received a loaner vehicle on or around August 24th, only after I insisted my car be moved to Hyundai of Leesburg. The part came in for my car on or around Wednesday. August 29th. I was notified that my car repairs were complete on or around Thursday, August 31st, I was informed that my car was ready for pick up. There are still issues with the car. On Friday, September 8th, I sent Jerri information that the repairs were complete, the registration for the vehicle, the receipts for reimbursement for towing and rental car. I forward that information for review. receipt of repairs, the registration, (2) rental car invoices- totaling $2965.95 (2) tow invoices-totaling $244.00.- The car had to be towed twice. On Wednesday, September 13th, Jerri called and stated that the warranty department would only cover $40 a day. This $40 also included tow expenses. Jerri offered $2644.00. This would leave me with an out-of-pocket balance of $565-95.I was in the rental car for approx. 50 days. My car repairs took 57 days. I was in a loaner car for approx. one week During the 57 days that my car was at Hyundai, there 43 days that either nothing was being done, the case had been closed for inaccurate information, and more.

  Business response

  09/25/2023

  Do to backlog in getting work in the shop Miss ********* was told she could get her our rental and submit to Hyundai for reimbursement, she was told they would reimburse up to $40 day and she choose to rental a Cadillac SUV that is much more than the allotted reimbursement amount.  Hyundai Corporate agreed to pay up to $40. If she would of rented a suitable vehicle what was in the price range of $40 days the $2644.00 for rental reimbursement Hyundai is offering would have covered 66 days all her days she was in that rental vehicle even though she was only in the rental for 50 days, we provided a rental as soon as we had one available to give her. As for the tow invoices I have printed them out and will be submitting to Hyundai for reimbursement through our warranty policy claims, once we receive payment from Hyundai, we will issue the reimbursement amount Hyundai will pay for the tow bills. Thank you if you have any more questions, please let me know how we can assist in getting this matter resolved. ***** *******

  Business response

  10/23/2023

  Thank you and let us know if there is anything we can assist with.

  Customer response

  10/30/2023

  I'm not sure how to submit that response at this point. The response button is not highlighted. So please see beloe
  
  Answer Rejected. Due to the fact that there are still issues with the operations of the vehicle. Upon receiving the car from Hyundai, I noted this to C**** C**** via the text number as well as in person. I had an appointment scheduled on or around 10.09.23. No one called, confirmed or did anything. With the reimbursement issue, I was sure that management would reach out related to the additional mechanical issues. My car is currently at another dealership receiving repairs that I expressed worked properly prior to the engine failure. I would like to keep this case open until I'm done with repairs that could be related to the engine.
  
  Respectfully, 
  
  ******* *********, Chief Executive Officer

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