Business ProfileforWaterlite

I hate having to write a negative review, esp for a small business which we always support but I want to prevent someone else from having to go through the wasted money and time that I went through. I'm sure WaterLite does a wonderful job on other services as many other reviews show, however I would strongly advise NOT to use them for Christmas lights. I wasted almost $1600 on lights that I ended up having to fix and redo myself and also had to take down myself which they were supposed to do. I waited over 2 months to write this review and wrote to the gentleman I originally communicated with 6 times giving him a chance to do the right thing but my texts have been ignored. The lights on my roof line were OK but I had to redo all 5 of my trees AND purchase additional sensors, plug protectors, extension chords, and extension chord protectors myself. From day 1 we had issues. The lights on the trees were loose and falling, uneven, not close together as requested and looked terrible. I paid almost $1600 on 11/11 and was told install couldn't be until the 11/20, but didn't bring the right lights so install ended up being 11/24. Since day one, the lights started falling and I had to fix and I ended up having to redo all 5 trees plus purchase additional equipment plus take down myself which WaterLite was supposed to do. I have asked for at least a partial refund for the delay, the awful job which I had to redo myself and having to take down myself and have been ignored. The one time the man did return to fix a Palm tree, he was very nice to communicate with but he was rushed and admitted that other Christmas light customers were not happy. I wasted almost $1600 which is a lot of money for us and honestly heartbreaking for us and I wasted so much of my time that I paid "professionals" to do. Beyond disappointing and out a lot of money for work I had to do myself!