Business ProfileforEstero Bay Chevrolet, Inc.

Purchased a 2024 Chevrolet Traverse on 9/15/2024 as i was leaving the dealership a leak began from the Onstar and overhead buttons. My sales person was behind me as i had just pulled away from the dealership, she instructed me to come back in the morning as the service department was closed. I returned at 8:30am on 9/16/2024 and my car was being inspected, after waiting for an hour the tech came back and said there was no leak, after i explained to them the leak occurred after the car was in motion they did another water test and found a leak, i was told i would be given a rental but was not told how long it would take to fix. I called back at 9/16/2024 at 5pm and was told the dealership could not fix it and it needed to be fixed by a specialist. I attempted to get an update on 9/17/2024 but was unable to get in contact with my service tech or sales person. I went ahead and called *************** as i could not get anyone from the dealership on the phone. The customer service agent told me they could reach out to the dealership on my behalf. Shortly after filing the case i received a call from Christian A(customer care representative from delarship). ********* explained that it was a defect and the dealership couldnt of know of the issue but it would take 7 days to get the windshield and seal replaced and another 3/4 days to have it installed by a specialist. I told him that was not a valid solution as i did not put down 10k dollars to be without my car for almost 2 weeks. At which point he became rude and told me come get your money i didnt make the car, i headed to the dealership and spoke with Gio M(** of dealership) who told me i wouldnt be able to walk out with my money that day but that he would return the deposit. It is now 9/20/2024 and i have no received my money back nor is there a pending charge, i have reached out to the ** but he is also not returning any phone calls or emails