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          Action Cooling & Heating, Inc. has 1 locations, listed below.

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            Business ProfileAction Cooling & Heating, Inc.

            Air Conditioning Contractors
            BBB accredited business

            Contact Information

            6340 Arc Way

            Fort Myers, FL 33966-1347

            Get Directions
            Visit Website
            (239) 768-7005

            Want a quote from this business?

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            Customer Reviews

            4.38/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2019

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Action Cooling & Heating Inc. is one of south west Florida's premier indoor air quality specialist for residential heating and cooling services and a NADCA certified professional.

            Products & Services

            This company provides a wide variety of residential heating and cooling services, from general maintenance and repairs to complete replacement of your HVAC system.
            They service all makes and models of central A/C units, including mini splits and heat pumps.
            As a NADCA certified professional they also do residential or commercial duct cleaning.

            Business Details

            Location of This Business
            6340 Arc Way, Fort Myers, FL 33966-1347
            BBB File Opened:
            9/1/2004
            Years in Business:
            20
            Business Started:
            6/1/2004
            Business Incorporated:
            6/1/2004
            Accredited Since:
            3/1/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CAC1813574 for this business, issued by Charlotte County Construction License Board

            These agencies may include:

            Charlotte County Construction License Board

            18400 Murdock Cir

            Port Charlotte FL 33948

            (941) 743-1201

            https://secureapps.charlottecountyfl.gov/CitizenAccess/

            BBB records show a license number of CAC1813574 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Lee County Construction License Board

            1825 Hendry St

            Fort Myers FL 33901

            (239) 533-8895

            https://www.leegov.com/dcd/ContLic/ActCont

            BBB records show a license number of CAC1813574 for this business, issued by Sarasota County Construction License Board. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Sarasota County Construction License Board

            1001 Sarasota Center Blvd

            Sarasota FL 34240

            (941) 861-5214

            https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

            BBB records show a license number of CAC1813574 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            https://www.myfloridalicense.com/dbpr/

            BBB records show a license number of TC2821 for this business, issued by Florida Department of Agriculture & Consumer Services

            These agencies may include:

            Florida Department of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399

            (800) 435-7352

            BBB records show a license number of CAC1813574 for this business, issued by Manatee County Construction License Board. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Manatee County Construction License Board

            (941) 749-3047

            https://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

            BBB records show a license number of C30042 for this business, issued by Collier County Construction License Board. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Collier County Construction License Board

            2800 Horseshoe Dr N

            Naples FL 34104

            (239) 252-2400

            https://cvportal.colliergov.net/CityViewWeb/Home/

            Type of Entity:
            Corporation
            Business Management
            • Mr. William A. Stross, President
            Contact Information

            Principal

            • Mr. William A. Stross, President

            Customer Contact

            • Mr. William A. Stross, President
            • Mr. Mark Vose, General Manager
            • Mr. Thurman Lee II Whitacre, License Holder
            • Ms. Sarah Hinman, Office Administrator
            Additional Contact Information

            Fax Numbers

            • (239) 768-7006
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/14/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Purchase a new A/C unit from Action Cooling on August 12, 2022. It has a 10-year warranty on parts and a three-year warranty on labor. We also have an 8-year service contract with this company. On August 9th we called for service due to the unit not working properly. A tech showed up and drained the line, said the unit was working fine now. on August 12, (3-days later) The unit completely shut down at 8:00PM. We contacted the emergency number, and a tech showed up. He determined the motor was blown out and we would need to pay $289.00 for labor. After showing him our service and purchase documents. He determined that labor was included. He told us the part (motor) was at the warehouse and someone would be here in the morning. It's now 7:00PM and no one has shown up. I called the number again and received a phone call from the tech that serviced the unit. He said the manager "***************************" was supposed to call us with an update. I've had trouble with this company before. since the initial installation. I've spoken to *************************** two and a half years ago and also with Manager ***************** when we had a dispute over them destroying the (TRUSSES) when installing this unit in my home in order to replace the blower in the attic. This company has never come out to service the unit. Now when something goes wrong, they do not take action until you chase them down. This is the worst A/C company in the state of *******!!!! I need them to fix the unit immediately and stop playing games with customers or refund me the money I paid them for service/warranty so I can hire a reputable company to do the job they are unable too. I'm not the only customer that has had serious issues with them. Their business practices show that the problem is with MANAGEMENT! They blame everything on the customer and everyone else and don't take responsibility for the way they manage. I don't understand how they could still be in business. let's see how long it takes resolved this issue.
            Read More
            Read 7 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Duane B

            03/02/2023

            I've been in the HVAC business for 30 years from Ohio and this tech of theirs filled out a false invoice named Jake. Never was here. Said he changed my air filter and it was the same one I changed before we left last year. They have to check into the office to get into the condo building and never did. He filled out a bogus invoice like he was here. FIRE that SOB !!!


            Read 7 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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