Business ProfileforWizard Watch
Additional business information
BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
On 8/19/19 the business responded to this inquiry with the following:
The cause of the complaints stems from the terms and conditions in our monthly service plan agreement. Secondarily the cause of complaints comes from our return policy and the timeframe in which we accept returns from customers. Our return policy clearly states that we do not pay for return shipping and our product must be returned in 14 days starting from the time the customer received their order.
At-a-glance
Related Categories
Overview
GPS location services
Products & Services
Business Details
- Location of This Business
- 8660 College Pkwy STE 160, Fort Myers, FL 33919-5817
- BBB File Opened:
- 3/21/2017
- Alternate Business Name
- iGPS Phone Watch
- iGPS Watch Phone
- IGPS Watch, Inc.
- Business Management
- Mr. Mark Kalinowski, Manager of Finance
- Contact Information
Principal
- Mr. Mark Kalinowski, Manager of Finance
Customer Contact
- Mr. Mark Smith, Administrative Assistant
- Mr. Mark Kalinowski, Manager of Finance
- Mr. Tom Perkins, Customer Service Manager
- Additional Contact Information
Phone Numbers
- (800) 723-7955Other Phone
Website Addresses
- (800) 723-7955
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Roger M
1 star02/02/2024
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