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Find a Location

Tropical Isles Management Services, Inc. has 1 locations, listed below.

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    Business ProfileforTropical Isles Management Services, Inc.

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/14/2017

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    12734 Kenwood Ln Ste 49, Fort Myers, FL 33907-5639
    BBB File Opened:
    8/3/2012
    Years in Business:
    25
    Business Started:
    12/8/1998
    Business Incorporated:
    12/8/1998
    Accredited Since:
    4/14/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CAB1975 for this business, issued by Division of Florida Condominiums, Timeshares, and Mobile Homes

    These agencies may include:

    Division of Florida Condominiums, Timeshares, and Mobile Homes

    1940 N Monroe St

    Tallahassee FL 32399

    (850) 488-1122

    BBB records show a license number of CAM7773 for this business, issued by Division of Florida Condominiums, Timeshares, and Mobile Homes

    These agencies may include:

    Division of Florida Condominiums, Timeshares, and Mobile Homes

    1940 N Monroe St

    Tallahassee FL 32399

    (850) 488-1122

    BBB records show a license number of CAM23768 for this business, issued by Division of Florida Condominiums, Timeshares, and Mobile Homes

    These agencies may include:

    Division of Florida Condominiums, Timeshares, and Mobile Homes

    1940 N Monroe St

    Tallahassee FL 32399

    (850) 488-1122

    Type of Entity:
    Corporation
    Business Management
    • Mr. Donald Roedding, Vice President
    • Ms. Jan Spires, President
    • Mr. James Spires Jr., Secretary
    Contact Information

    Principal

    • Ms. Jan Spires, President

    Customer Contact

    • Mr. Donald Roedding, Vice President
    • Ms. Jan Spires, President
    • Mr. James Spires Jr., Secretary
    Additional Contact Information

    Fax Numbers

    • (239) 939-4034
      Primary Fax

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    k. W.

    1 star

    08/16/2024

    Sent vendors out for repairs. Vendors could not be verified thru ****** search. *** complained the " we are at the Mercy of the vendors". Was then insulted because I purchased a 4th floor condo that has an elevator and "I should have considered that the Elevator may not always work". Maybe if Tropical Isles used vendors other than "**** from the Hood" you know like **************** **************** The last time an elevator needed repaired it cost $11000 dollars. Now the elevator was less than a year old but Tropical Isles paid it!! Turns out wasn't even for a building in the *** that was sent the bill!!

    Tropical Isles Management Services, Inc. Response

    08/20/2024

    Our firm has been in business 23 years and in the last 4 years we too have seen a dramatic drop in the service of elevators.  Schindler Elevator installed the elevator at this building and the association Board of Directors signed a 5 year maintenance agreement with Schindler to service the elevator.  Schindler is a national company so I would not refer to them as "Tony From The Hood".  But I agree it is frustrating when an elevator goes down and it takes a week or more for the parts to get delivered and installed. Years ago parts were inventoried keeping elevator down time to a minimum. Unfortunately that is not the case today and the association is at the mercy of the contracted servicing company.  Electrical contractors don't work on elevators and the companies licensed to service elevators will not do so without a service agreement.  Our role is to report the issue to the servicing company and work between them and the association Board to get a repair proposal executed.  We have no involvement in the ordering of the parts or the scheduling of the repair.  This one star rating should be directed at the elevator service company that is contracted to keep the elevator operational.

    Customer Response

    08/22/2024

    The situation has been addressed and explained in a satisfactory manner. Thank you for the information

    Local BBB

    BBB of West Florida

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