Business ProfileforHonda of Gainesville

I am writing to formally lodge a serious complaint against Honda Gainesville dealership (**************** GAINESVILLE FL *****) regarding my recent vehicle purchase.On October 11, 2024, I purchased a 2022 Honda Passport from your dealership. The agreed-upon purchase price, as confirmed by the sales consultant, **** Anthony ****** was $23,769. However, upon reviewing the provided documentation, I discovered that the vehicle purchase price was listed as $25,775. This discrepancy of $2,006 remains unexplained and unjustified.Despite multiple inquiries, the dealership has failed to provide a clear and transparent explanation for this additional charge. The initial explanation of a "cash fee" was misleading and contradicted by the fact that I paid a 3% credit card fee for each transaction. Furthermore, no prior information about this "cash fee" was disclosed during the sales process.Subsequent discussions with dealership representatives, including **** Espana, have been equally unsatisfactory. While they initially denied the existence of a "cash fee," they later attributed the discrepancy to a sudden price increase for the Honda Gainesville Advantage package. This explanation is not only unsubstantiated but also contradicts previous statements made by the dealership's staff.I am deeply disappointed by the lack of transparency, honesty, and professionalism exhibited by Honda Gainesville. This experience has severely eroded my trust in the dealership and the Honda brand. As a foreigner and a first-time car buyer in the ******* I feel that I was taken advantage of. I demand a full investigation into this matter and a full refund of the $2,006 overcharge.I expect a prompt and comprehensive response to this complaint, including a full refund of the overcharged amount.Dr. ******* Olgun