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            Business ProfileZenmegifts LLC

            Online Retailer

            Additional business information

            Additional Info:
            Better Business Bureau is advising consumers to use caution when considering doing business with Zenmegifts LLC. BBB has received a pattern of consumer complaints alleging that after they place an order for free crystals, they are later put in a monthly subscription and are having difficulty reaching customer service to get charges reversed and subscription canceled.

            On May 17, 2022 BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has not responded.
            See all additional business information

            Contact Information

            200 N Palm Ave # 33721

            Indialantic, FL 32903-5029

            Get Directions
            Visit Website
            (321) 604-7653

            Customer Reviews

            1.17/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            200 N Palm Ave # 33721, Indialantic, FL 32903-5029
            BBB File Opened:
            8/8/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Brenton C Sheppard, Manager
            Contact Information

            Principal

            • Brenton C Sheppard, Manager

            Customer Contact

            • Brenton C Sheppard, Manager
            • Teresa Sheppard
            • Kelly Imbert, Customer Service Representative
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/17/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I signed up for the crystal subscription box in February. The money was taken from my account and I received what I ordered. On March 16, 2023 $24.99 was taken from my account for what would have been my 2nd subscription box. I have yet to receive it, even after sending 3 emails asking for the status of the delivery (04/07/23, 04/09/23, and 04/13/23) because I had not received the box from March, but received an email on April 12th or 13th 2023 stating that they will be withdrawing funds on 04/15/23 for what would be my 3rd box. I have not gotten any response back to my 3 emails, and have yet to get the March box. I went to my bank on 04/14/23 and cancelled my debit card and got a new one so that the charge would not be taken for April. I also filed a fraud report with my bank which they are investigating for the $24.99 debit that I never rec'd product for. I would like the $24.99 back or for them to send me the product. I also want to cancel the subscription, which is too bad, because the one box I did receive was actually wonderful.
            Read More
            Read 16 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Bethany D

            05/10/2023

            I never received my first initial free order...paid Priority Insured, and I also keep getting emails returned and bogus tracking number...still waiting for response...May 10, 2023..order placed, money debited on 4/15,16 2023..very upsetting...
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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