Business ProfileforJ&W Heating and Air+Plumbing

The last 2 years of dealing with J&W have been among the most frustrating and concerning of my adult life. in february of 2020 we required a replacement of an old Air conditioning system. upon contacting J&W they presented us with a number of options, despite what my original request was. As their system designer was "not available" we where sold a unit. Upon sales and install the multiple people that came to the home not once discussed hos inappropriate the unit was for the home. After install the unit immediately started malfunctioning, upon getting second opinions from multiple other companies they all similarly informed me that unit ill never function appropriately in the home and never should have been installed. after contacting J&W they said it was only the duct work that was the issue. after spending thousands more dollars with this company the issues continued. Only to contact them again and now its an insulation issue, after replacing the insulation issues continue to happen - all the while mangers and administrators spending multiple days at the home trying to "fix" the problem that apparently isnt a problem. at roughly 6 months after the install i asked for the company to please remove the system and refund my money as keeping with their "money back guarantee". They refused to do this and continued to assure me there is no problem. The issues, now 2 years out, persist with J&W coming out nearly every other month. With every visit the Tech expresses how poorly the system was done and how inappropriate until speaking to their manager where the entire story changes. the system is now well outside the refund window and with every visit the company requests new requirements and more money. Unfortunately on multiple occasions this company has contradicted itself in the pursuit of money. Based on these events it is my firm belief that J&W conducts predatory and misleading sales tactics with little if no intention of honoring them.