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          Find a Location

          Baptist Medical Center (Parent) has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBaptist Medical Center (Parent)

            Clinic
            Multi Location Business

            Additional business information

            Additional Info:
            The Bureau has requested basic information from this company. The Bureau has not received a response.

            Contact Information

            PO Box 45094

            Jacksonville, FL 32232-5094

            Visit Website

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Baptist Medical Center (Parent) has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              PO Box 45094, Jacksonville, FL 32232-5094
              BBB File Opened:
              7/13/2000
              Years in Business:
              39
              Business Started:
              1/1/1985
              Business Started Locally:
              1/1/1985
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Ms. Melanie Husk, Chief Consumer Officer
              Contact Information

              Principal

              • Ms. Melanie Husk, Chief Consumer Officer
              • Ms. Ms. Joanna Licherdell, Social Media Manager, Marketing & Communications

              Customer Contact

              • Ms. Melanie Husk, Chief Consumer Officer
              • Ms. Ms. Joanna Licherdell, Social Media Manager, Marketing & Communications
              Read More Business Details and See Alerts

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/29/2023

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I have reached out several times via the message portal (see attached screenshots) with NO response. However, I keep getting reminders sent to my portal about a $320.00 payment which I do not owe. The customer service does not EXIST! The preventative visit on 10/9 was covered 100% by the insurance. I have also included the insurance EOB and message with an Aetna representative. Visit: 10/9/2023 Billed: $215.00 Plan discount: $47.23 Paid by Insurance: $167.77 Owed by Patient: $0 The office visit on the same day was discounted by insurance to $71.30. Visit: 10/9/2023 Billed: $320.00 Plan discount: $248.70 Paid by Insurance: $0.00 Owed by Patient: $71.30 This bill should only be $71.30 total. Please correct this. Thanks, ******
              Read More
              Read 14 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              rafael G

              04/26/2022

              Baptist Heart Specialist has never sent me a **** to my home addess. Then I Get collection notices from ****************************** ***** in *******, ** who wanted to collect on past due bills. After reasearching the problem for hours, I found out that the Baptist Heart Specialist had my correct address BUT their ************ was senting the **** to ad addres I had not live in, in over 14 years. I''m sure they got those bills with wrong addess back and did nothing. Yes I'm seeking a Legal Representative.

              Baptist Medical Center (Parent) Response

              04/29/2022

              We are very sorry to hear this and our team has reached out to ******************** directly to work on a resolution.

              Customer Response

              04/30/2022

              The resolution is in the Law, either drop the charges, or you must **** me at my correct address, allow 30 (Thirty days) to dispute. Since the collection company has the correct address all I can see is that this was done out of spite or an inept staff. Also the bills sent over the U.S. Mail and/or the internet, so if they want to communicate use the same means. The only thing The Baptist Heart Speclist has done is send me is a letter asking to call them verify my address(the I already gave them) and an other **** with a **************** name on it (not with the ********************** that I know of) with a Zero balance that I Do Not Trust since it doesn't say Clearly the balance is Zero and all collections will cease. They did not call me before sending **** to the collections agency, remember I'm sure they got back the bills as undeliverable with the wrong address and did nothing. Billing may have had the wrong address Baptist Health Center has the correct addess. Rememer I have not lived in Jacksonville in over 14(Fourteen) years and I never gave ********************* a Jacksonville addess that I do not have.

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