Business ProfileforGSA Contract Management Services LLC

On 6/28/2019, ************* entered into an "Agreement" (their terms) with GSA-CMS. The contract was to assist us getting onto the GSA PSS Schedule, which we did 9/9/20. part of the agreement reads "The parties acknowledge that if a GSA contract is awarded to the applicant that GSA agrees to order a minimum of $2,500 during the term (first year) of the contract. Under GSA regulations, if a contractor receives total orders in an amount less than $2,500 during the term (first year) of the contract, GSA will pay the difference between the amount ordered and $2,500 minimum. GSA Contract Management Services, agrees that if a contract is awarded to the applicant and the contractor receives total orders during the first term (first year) of the contract awarded by GSA in an amount less than the amount paid to GSA Contract Management Services, for application assistance, that it will pay to the contractor, the difference between the $2,500 minimum guaranteed under the GSA contract and the cost of the application assistance up to a maximum amount of $2,500 or $5000.00 total. If the client does not make $5000.00 in profit their first year on the GSA or the required $50,000 in sales during the first two years - GSA Contract Management will refund them the balance due up to the total of the $5000.00 guarantee. This guarantee does not apply if the contract is terminated by GSA for cause or if the contract is canceled by the contractor." We did not receive any sales with GSA, and are seeking the $5000 refund referenced above. We maintain our GSA contract but canceled our agreement with GSA-CMS on 2/7/24 due to abysmal customer service and lack of delivery on add'l services we paid $3795 on 12/21/23. They continued to be unresponsive or dismissive after I had a meeting with them to address level of service concerns on 1/11/24. We seek a partial refund (at least half) for services not rendered. They refuse any reimbursement and are threatening our reputation b/c we asked.