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            Business ProfilePark Candy

            Clothing

            Contact Information

            PO Box 470053

            Kissimmee, FL 34747

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            Email this Business

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Park Candy is a collective of unique and fun ideas that brought dreamers and doers together to create colorful and whimsical clothing, accessories, and household items to the table of beiges and browns.

            Products & Services

            Collectable clothing, accessories, and household items.

            Business Details

            Location of This Business
            PO Box 470053, Kissimmee, FL 34747
            Email this Business
            BBB File Opened:
            9/11/2020
            Years in Business:
            7
            Business Started:
            5/15/2017
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Contact Information

            Principal

            • Carise Fox, CEO

            Customer Contact

            • Carise Fox, CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I placed an order on February 21, 2024 for a pre-order item with an expected release/ship date of March 2024. It is September 26, 2024 and I have yet to receive my item. I reached out on May 1st to their customer service email to ask about the status of my item and I received no response. I reached out again on July 18th to inquire about the status and I received a response that the item is now expected to ship at the end of ******. ****** came and went, and I still didn't receive my item or updates on the item's progress. I've reached out again on September 7, 14, and 22, and in my last two emails I directly requested that they cancel the order and issue a refund. I have heard no response from the business. The business claims they have a "Pre-Order Updates" page on their website; however, this page has not been updated since June 2024. I am extremely disappointed with the lack of communication. I understand delays happen and I respect that this is a small business, but failing to deliver transparent and timely information is unacceptable.
            Read More
            Read 30 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Victoria D

            06/13/2024

            I preordered a Master Gracy Mailbox bag on 4/23/2023 and have yet to receive the bag or communication via customer support. The bag was to be delivered in October in time for Halloween, I was so excited. September came around and I received an email stating there were issues with the bags being made. November, another issue due to sewing or fabrics. January, another delay. March-*** more issues on shipments. Here is in June, and I have sent email after email, used online chat, reached out through ********* Instagram, tiktok, literally any platform I can to talk to SOMEONE! This business is in *********, 45 minutes away from me. I will NOT be shopping or ordering from here again. At this point, they should refund EVERYONE that preordered bags, and shut their business down.

            Park Candy Response

            07/30/2024

            We sincerely apologize for the delays and lack of communication you experienced with your preorder for the Master Gracy Mailbox bag placed on April 23, 2023. We understand your frustration, especially given the numerous delays and lack of timely updates.
            Due to unforeseen production and fulfillment issues, we experienced significant lags in delivering these preorders. Throughout this period, we offered refunds and sent multiple updates via email and videos to our subscribers. We also maintained a preorder update page with the latest information. We acknowledge that our customer service response was not up to standard, and we have since made significant improvements in this area. We canceled and shipped your order at no cost to you as a gesture of goodwill. We hope you are satisfied with your purchase. If not, please know that you can return it for a full refund. We deeply regret any inconvenience caused and appreciate your patience and understanding during this challenging time.

            Thank you for your feedback and suggestions on how we can improve our services.

            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

            More Info on Local BBB

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