Business ProfileforJellen Products, Inc.

Unpleasant Experience with Jellen Products, Inc. - Safety Concerns and ************************** I recently purchased a product from Jellen Products, Inc. and unfortunately, my experience has been quite disappointing. Upon receiving the product, I was dismayed to find that it was not securely sealed with plastic wrap, raising concerns about its safety and authenticity. Additionally, when attempting to return the item due to this safety issue, I encountered a series of challenges.Firstly, the return label was not included in the package, and despite my request for a physical label to be mailed via the post office, I was told that it was sent electronically. This not only caused unnecessary delays but also made the return process more complicated than it needed to be. Furthermore, I was disappointed to find that the company refused to issue a refund, leaving me frustrated and dissatisfied.I believe it's crucial for a company to prioritize the safety of its products and ensure a smooth and customer-friendly return process. Unfortunately, my experience with Jellen Products, Inc. has left me questioning the reliability of their products and the effectiveness of their customer service. I strongly urge the company to address these issues promptly to maintain customer trust and satisfaction.

Hello! We apologize but we are not members of the BBB. It appears that you purchased our product through Amazon and as such, we are required to adhere to Amazon's return guidelines. Most retailers, including Amazon do not include return shipping labels with their orders. We are so very sorry but return labels must be requested by the customer. We, along with Amazon are confused because we have tried our very best to assist you with returning your product for a full refund several times by sending you a pre-paid shipping label. I believe that Amazon even requested that *** come to your house to pick up your return. We are really not sure what more we can do to make you happy. Is it possible that you may not have a printer to print the label out? If this is the case, we wish we had known sooner and would be more than happy to send you a return label through the mail. We would gladly issue you a full refund but it appears that given all of the negative comments that you have placed here, on Amazon, etc. it may be too late to do so... If you have any questions, please let us know. We are a small, women-owned business that takes pride in our amazing customer service and **********************. We have no hard feelings and wish you so much peace and happiness!