Business ProfileforUniversal Tire and Auto, LLC

Beware of this company I have been coming to this place for years so I was totally taken off guard by the terrible customer service I just received this week!! The Mgr. Mike is not a good manager because he does not know how to communicate well with his paying customers!! Times are hard inflation is high the last thing you want to do is give your hard earn working money to a company that’s careless about you!! STAY AWAY YOU WILL BE GLAD YOU DID!!

Mr. Richard ******** came to our place of business to have a headlight fixed on 10/6/23. Background: • Mr. ******** came to our business on 6/20/23 for an oil change. He brought with him headlights he had purchased elsewhere asking us to install them. As a policy, we do not install customer purchased parts but Mgr. Cher, out of the kindness of her heart, made an allowance for this. The reason we don’t install customer parts is because there is NO warranty so if something fails on their part, we are not able to resolve it with the parts manufacturer. If the customer purchased part fails, the customer would have to re-purchase the part and pay for installation. Whereas when our business purchases any part for a vehicle, if it fails, we have full authority to fix it under a warranty at no cost to the customer. This is standard across the entire automotive repair industry. Incident on 10/6/23: When Mr. ******** came to our shop on 10/6/23 requesting to have a headlight fixed, Mgr. Mike informed Mr. ******** he would have to pay for a new headlight and the cost to install it. Mr. ******** became immediately aggressive. The situation escalated within seconds at which point Mr. ******** got in the face of our manager, Mike, in front of customers and employees saying “Hit me, hit me, I dare you. I’m going to beat you up you ***** *** ******”. He got within an inch of our manager’s face and began threatening him with bodily harm. Our employees immediately felt threatened and called 911. Once we said to him we called 911 he jumped in his car and left. When the police arrived, they took down his information and called him to tell him he is no longer allowed on our property – should he ever return “He will be arrested on the spot” per the police. Our employees are instructed to call 911 if he should ever come near the business. If he returns to our business or threatens any of our employees again, we will prosecute Mr. ******** to the fullest extent of the law and then go after him and his business in civil court. The entire incident was recorded on video with sound, which will be saved and used if necessary against Mr. ******** in criminal and civil courts. We love our customers, and they love us, but we also won’t tolerate any employee to be harassed or THREATENED by a customer as was this case.