Business ProfileforWillow Bend Automotive

Upon first dealing with the receptionist Linda, I thought my experience was going to be great. What a fraud. My car was set for an appointment on Feb 7. It died on Feb 6th and I had it towed there. Jason, the shop manager, called at 5pm telling me the engine was not locked but still wasn't sure the cause. I did not hear from anyone until Monday Feb 13th when I called. I even told them I was off Tuesday and could come in. I was told that wasn't necessary and that they were still trying to figure out why it died. I got a call around 4:30 Feb 14th telling me that it was the PCM and that it was going to be close to $1,000 to fix it. I was repeatedly told no work would be done to my car without speaking to me first. I specifically told Jason I wont be doing the repair as it wasn't worth fixing and that I was okay looking for a new car. I found somebody to purchase the car from me. That person went down to the office on Fri Feb 17th and paid $100 for an oil change and the diagnostic fee and was told the car was still torn apart but they would have it ready for them on Saturday when my friend to pick it up. When we arrived Saturday, the car interior was still torn apart, the glove box door was broke, the coverings to the computer in the engine were not on, and the key that was promised would be hidden in the car was not in the car. I went on Tuesday February 21st to speak with them about the care of my car and ask about why I was charged for an oil change that I did not authorize. Nobody called me to inform me that somebody was buying my car nor did they identify that person when they came in. I have photos of the interior destruction that is unacceptable. They are liars and highly unprofessional. Jason told me he was not in the office on Friday that's why the car wasn't put back together. He was the one that physically spoke to my friend Friday when she came to ask about the car. No excuse for the lack of professionalism. They did refund me for the oil change though.