Business ProfileforMaus Nissan of New Port Richey

July 10, 2024, I contacted service department ***** Nissan in New Port Richey to check the operation of the air conditioner of my Sentra 2029. After diagnostics I was told that a/c compressor and cooling fan needed to be replaced. You charged me more than $ ***** and have NOT solved the problem. If the a/c conditioner was working poorly before your repair, now it does not work at all. I had to come second time. 07/31/2024 your inspector found "evaporator core leaking". I was told to pay $ *****. But I don't believe you anymore. My car was misdiagnosed on my first visit. Your inspector is incompetent. After the first diagnostics, not a word was said that there could be another reason. I am a 72-year-old widow living alone and have a small SSI. If my car had been diagnosed correctly on my first visit, I could have assessed my options to have it repaired by Maus Nissan or go to a cheaper mechanics. You simply deceived an elderly woman by failing to fulfill your obligations. Nobody even apologized for their negligence. A similar story with incorrect diagnostics on my car happened in September last year. Having paid for the repair and spending 5 hours, I had to come back the next day to do the new diagnostics and to pay again. I'm extremely unhappy with Maus Nissan in New Port Richey. I believe that if they have not fulfilled their obligations to repair, they are obliged to return the money I paid.