Additional Complaint Information
prior to filing a complaint with the BBB. Should a consumer choose to file a BBB complaint without contacting the company, BBB will process the complaint as any other complaint filed with us.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of Transaction: 3/3/2022 (when the quote for my old laptop was created) The date that I shipped my laptop using the paid UPS postage provided by the company: 3/3/2022 Date the laptop was delivered per the UPS tracking website: 3/7/2022 Shipping ID from UPS website: 1Z2WXXXXXXXXXXXXXX Quote ID from SellMeLaptop.com for my ******************** Laptop Description: Laptop HP Pavilion 15-N AMD A6 Condition: Missing or Defective hard/SSD drive Cosmetic: Good Quote: $59 via Cashapp I tried to call them today 3/10/2022 around 2:00 pm Central, and I left a message. I emailed them on 3/9/2022 and requested an update on the status of the quote given. I am attaching a screenshot of the email from SellMeLaptop, the UPS tracking information, and the email sent to SellMeLaptop. I am seeking contact from the business to confirm the delivery and to address the quote that was given. I did not even get a message that they got my laptop.
Business response
03/31/2022
Business Response /* (1000, 7, 2022/03/25) */ This response was taken verbally by the BBB: A refund was provided to the consumer on 3-12-22 through cashapp. Consumer Response /* (2000, 9, 2022/03/30) */ The issue with this company was resolved and the owner paid me the $59 that was owed. I would like to close this complaint or have it marked as resolved. Thank you, ************** State Appointed Underwriter/Broker Tennessee Dept. of Insurance #:********* National Broker ID:********* KY, VA, WA, DE by request ************** *****************@gmail.comInitial Complaint
12/30/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I sold to sellmelaptop.com my HP 14-AX010ds Intel Celeron laptop but they are scamming me of my payment of 30.00 they tried to send it to cash app didn't work they are taking so long of sending it out by check for the 30.00 the laptop didn't had any defects on it it was brand new it was worth the 240.00Business response
02/04/2022
Consumer Response /* (2000, 6, 2022/01/05) */ Close this bbb complaint it's resolved Consumer Response /* (3000, 11, 2022/01/12) */ Reopen the case cause they still haven't sent the check for 30.00 they said a week ago now I'm feeling like I'm getting scammed by them Consumer Response /* (2000, 19, 2022/02/02) */ It's resolved nowInitial Complaint
12/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 12/1/21 I went on website to get a quote for selling my laptop. I was quoted $184 and was sent a prepaid shipping label. On 12/7/21 I was sent an email stating the business would be Venmoing me the $184. A little later that evening he had told me he was having issues with Venmo and asked if I had PayPal. I sent him my PayPal info and haven't heard anything since. Looking to get my $184 owed to me.Business response
01/27/2022
Business Response /* (1000, 10, 2022/01/13) */ Please contact the customer because customer was paid and he suppose to close the case, not sure why it is still open. If you need proof of payment, please let me know. Thank you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.