Business ProfileforLaurel Road Veterinary Clinic

Date of transaction: 9-12-22 Amount paid: $77.96 What the business committed to provide: New patient exam in order to schedule spay.Nature of dispute: Patient (canine Tidy) had clear skin upon arrival to the clinic waiting room and that's why she was ready for spay. She developed rash while in the clinic and/or being examined for pre-spay purpose. The exam room was not brightly lit and so I was confused why the veterinarian (vet) was talking about rashes that needed a new prescription. I assumed he saw something minor I missed, but upon going home I noticed she had a new reddish skin break-out. I informed the clinic and they denied that **** could have a skin irritation by being in their clinic (where sick animals congregated in small spaces) which I find irresponsible and cowardly of them not to admit it's possible ****'s rashes could have developed in their clinic environment and I was told to go somewhere else. They should have admitted it was possible for Tidy to be exposed to an irritant at their clinic and they would sanitize her operating room for spay, but instead, told me to go somewhere else. Tidy's skin condition worsened when given the prescribed med for five days, so I discontinued the med and tried black tea with aspirin on the skin instead and noticed a quick recovery. Since I paid for an exam on the basis **** would be provided reasonable spay care thereafter and now they refuse (before I sent more emails showing my frustration), they should refund the exam fee as well as the cost of meds that did more harm than good. The business has not tried to resolve the problem as they refuse to respond.Account: ****, invoice: *****