Business ProfileforEconomy Rent a Car Orlando

Considered that a $23 car rental was too good to be true, but unfortunately I learned the hard way they're obviously making money via fraudulent insurance claims. First of all, was given a car with check engine light on and wires hanging out of driver side, but, accepted that it wasn't worth the time to pursue for a $23 <24 hour rental. Drove the car entirely without incident otherwise and was absolutely shocked and disgusted upon return that a nearly invisible to the naked eye wear and tear item (that would not have qualified in any way as "major damage" at an actual, legit rental agency) was classified as justification of demand for an insurance claim. To be clear: this dime-sized indentation was so insignificant I would never have noticed or documented upon initial exam and was even told to only concern myself with "major damage". Even asking several times what the criteria is for this designation and who gets to determine what warrants this level of extortion, I still haven't been provided with any documentation or description of what constitutes, to Economy Rent a Car, "major damage". I would love to have seen anything seemingly legit to justify the behavior and treatment by the team at *** location, but for (probably obvious) reasons, was not given the courtesy - or any courtesy. The rude, indifferent, and bizarrely accusatory conduct there was grotesque - they clearly pull this routine multiple times daily and are unphased by their appalling behavior.

Thank you for reaching out to us regarding your recent rental experience. I sincerely apologize for the inconvenience and frustration you have encountered with our service.I am deeply concerned to hear about the condition of the car you received, with the check engine light on and wires hanging out, as well as the subsequent issues you faced upon returning the vehicle. Providing our customers with safe and reliable vehicles is a priority for us. Regarding the issue you encountered during the pickup, it was never reported to us at the time; otherwise, we could have exchanged the car to ensure your satisfaction.We take allegations of fraudulent insurance claims very seriously. To address your concerns and resolve this matter, please reach out to us via email at **************************************** providing us with your rental agreement number and any other relevant documentation or photos you may have from the time of pickup.We strive to ensure that all our customers are treated with respect and courtesy, and I apologize for the rude and indifferent behavior you experienced. This does not reflect our standards of customer service.Once you send us the requested information, we will review the damage claim and the charges associated with it. If it is determined that the claim is unjustified, we will process accordingly.Once again, I apologize for the distress this situation has caused. We value your feedback as it helps us improve our services and prevent such issues in the future. Please contact us directly with your rental details so we can proceed with the investigation and resolution.