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            Business ProfileThe UPS Store 7084

            Express Shipping Services

            Contact Information

            5143 S John Young Pkwy

            Orlando, FL 32839-5021

            Get Directions
            (407) 776-2334

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            5143 S John Young Pkwy, Orlando, FL 32839-5021
            BBB File Opened:
            7/16/2019
            Years in Business:
            5
            Business Started:
            3/21/2019
            Type of Entity:
            Corporation
            Business Management
            • Mayor Patel, Manager
            Contact Information

            Principal

            • Mayor Patel, Manager

            Customer Contact

            • Mayor Patel, Manager
            Additional Contact Information

            Fax Numbers

            • (407) 776-2335
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/15/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I went into the *** Store to return a package to Amazon I had my barcode and everything needed for the return was told I have to pay $5 almost to email them the barcode number and put it on the package I am not understanding why should I have to pay to return a package with free returns it was in the original package and labeled already I even showed the my phone Barcode.Another customer who had the same packaging to Amazon i seen them scan her item and she wasnt ask to pay. Why was I asked to pay? I also came back several minutes later and was going to use my card to pay the money i shouldnt of had to pay one of the workers said my card didnt work and I didnt even enter my PIN number yet .they just want to help those who are Spanish speaking and I am not Amazon told me I didnt have to pay for this return so why is this store charging customers to print labels if they already have them? barcode have information I think they are trying to get.Someone should check this store and make sure they not trying to get information from returns why do I have to pay or have to email my return label to the stores email not understanding.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Samuel L

            12/20/2021

            Worst customer service. Asked for price on a small personal mailbox. The associate said have to come to the store, which is very selfish on his end. I refuted and asked to be provided the information and in response, the associate put me on hold then disconnected the call. Tried calling back multiple times and sent straight to voicemail. Per UPS website, prices on personal mailboxes varies store by store, so says to contact store directly. Finally connected and I was furious to which I blamed the associate and the associate responded with a conceited attitude and shut the phone off. This type of customer service should not be condoned and the associate should be fired.

            The UPS Store 7084 Response

            12/26/2021

            Hello Mr. ***
            We apologize for any inconvenience you may have, yes, the day you call for mailbox price inquiry we were so busy due to holiday season shipping rush, my associate asks to you put you on brief hold since we have line of customers we have and we already helping them for their services need. When you call 2nd time associate answer, and you start cursing out to her very bad still she answers your question

            Please be respectful when you call for any inquiry, we are here to help all our customers as fat we can

            Thank you
            The UPS Store/

            Customer Response

            01/05/2022

            First, you need to train your associates in answering such a simple question as "How much is a personal mailbox." Second, it was not a brief hold - as evident via the first call time on record was over 10 minutes. Third, It was the same associate who answered the phone the second time the call was picked up and this was after calling over 7 times. It was a him and not a her - do you not know your pronouns? You don't think a person being on hold and not getting connected for a long time is not going to get frustrated? And you expect the customer to maintain professionalism? You need to learn how to treat your customers and also train your staffs. Also, you need to learn how to write correct english as your spelling is astrocious similar to your associate's mannerism. Train your staff correctly and stop thinking you think your the only correct one in life. Lastly, I called other delivery service stores and they were able to answer my simple question. Apparently, there is a lack of something at your store.

            Local BBB

            BBB Serving Central Florida

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