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            Business ProfileLeak Doctor

            Plumber
            BBB accredited business

            Contact Information

            421 W Robinson St

            Orlando, FL 32801-1719

            Get Directions
            Visit Website
            Email this Business
            (407) 426-9995

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1994

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The Leak Doctor is the premier leak detection company in Florida with years of experience in residential and commercial markets. We are a licensed plumbing company specializing in minimally invasive leak detection and repair.

            Products & Services

            Our company offers electronic leak detection and repair for plumbing leaks in residential and small commercial and irrigation systems. Video inspection and repair for drain issues. Infrared inspection for exterior water intrusion.

            Business Details

            Location of This Business
            421 W Robinson St, Orlando, FL 32801-1719
            Email this Business
            BBB File Opened:
            5/1/1994
            Years in Business:
            37
            Business Started:
            1/1/1987
            Business Started Locally:
            1/1/1987
            Business Incorporated:
            11/12/1993
            Accredited Since:
            5/1/1994
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Leak Doctor Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            8:00 AM - 6:00 PM
            Su:
            8:00 AM - 6:00 PM
            Contact Information

            Principal

            • George Surry, President

            Customer Contact

            • George Surry, President
            • Gwen Surry, Office Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            2/26/30 Tech determined problem and relevant conditions before entering our home or listening to the issue. Service was represented as sophisticated detection methods.He portrayed listening to the leak dripping in the wall in one wrong location. Determined it was NOT a leak (which continues...) and left after 20 minutes. We paid the fixed fee for an incomplete, inaccurate evaluation. Tech was personable, overconfident, and briefly offered inappropriate conclusions.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            William B

            12/02/2022

            Incredibly Expensive! I had Leak Doctor come out to the house (near Downtown) to find a leak on the advice of a plumber who said he could only fine the leak by cutting a hole in the ceiling of the first floor of my house, under the second floor. When Leak Doctor came out, they said they could only find the leak by cutting a hole in that ceiling. Since they were going to charge me $450 to find the leak and were going to do just what the plumber would have to do, there was no advantage to using them. So I didn't. They charged a trip fee, which is to be expected, but it was $150! I think that is exorbitant for a trip fee. No other business I have dealt with has charged over $85 at most.

            Leak Doctor Response

            12/12/2022

            Thank you for making us aware of your frustrations regarding this situation. We apologize that your experience was anything less than great! We take all customer comments and concerns seriously as they are an opportunity for growth. I believe the initial scheduling call was made by your wife. During that conversation we were very transparent about the fee for the service and what would be expected during the service. It was explicitly discussed prior to our arrival that in some cases the only way to confirm your particular issue is to open up the area to verify. When the technician arrived the paper work authorizing the technician to perform the service was signed and the inspection began. After the inspection started you determined you no longer wanted the technician to proceed. We understand that leak detection services can be costly, which is why we strive to be transparent about our fees and process before we ever arrive to the property. Please feel free to contact our office directly at 407-426-9995 if you would like discuss this matter further. We would be happy to assist. Thank you!

            Local BBB

            BBB Serving Central Florida

            More Info on Local BBB

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