Business ProfileforTotal Enviro Services, Inc.

RUN FROM THIS COMPANY!!! HORRIBLE SERVICE! I hired total to come pump out my septic tank in August 2022, of course the price I was quoted over the phone was not the price when the tech came out. He informed me that there was sand in the tank (THEY INSTALLED THE TANK IN 2012) & the lid was broken & needed to be replaced. He advised a new system would be needed to fix this problem which I agreed to AND paid a deposit so they would come back out & finish the work. Well, that was my second mistake, a month went by & not 1 phone call from total, I called several times, left many messages with my # & never got a call back. They took my money & ran! I finally got a hold of Lynn, & of course she was very rude & gave me the usual excuses, never apologized for their lack of service & said she could put me on the schedule for November 15th, mind you I have been dealing with this since August! They finally came & installed the new tank on 11/15. I wish I could post pictures of my yard & the damage they did to my drain field with their oversized excavator, it's truly unbelievable the amount of damage they did to my drain field. Upon reviewing the charges on my bill, they tried to charge me $425.00 for a load of sand that was NEVER on their truck. They also charged $35O.00 to remove the old tank but most of it was broken up & buried in my yard! I am still finding chunks of big concrete they broke up in the yard. BEWARE!! You have to watch everything they do! DOUBLE CHECK YOUR BILL!!! The county inspector came the next day and of course WE FAILED INSPECTION!!! Because they put the new septic system too close to my main water line. And they did not provide a pump out receipt. UNBELIEVABLE! They've been in business how long? They know what the county requirements are. What a crappy experience! LYNN STILL WILL NOT ANSWER MY EMAILS OR PROVIDE A COPY OF THE PUMP OUT RECEIPT FOR MY RECORDS!! POOR CUSTOMER SERVICE CONSIDERING ALL OF THE MONEY I'VE PAID THEM. DO NOT USE TOTAL ENVIRO!!!!

On September 8th the *******'s contacted us to perform at pumpout at their home. The price quoted over phone was $325 and we collected $325. After pumping the tank, they contracted with Total to replace their septic tank bc its was damaged. In 2012, the *******'s hired Total to replace only their drain field, not the tank. Total requires a 50% deposit to begin permitting and this type of construction work requires a permit. On September 12th, the site work for their permitting was done and their permit application was sent to the health department on that same day. Permits from the health department take 4-6 weeks to obtain.

In late September, Florida was hit by Hurricane Ian which would slow down county permitting even more as the health department employees are required to man all county storm shelters during storms. Our entire work schedule was moved back an entire week due to this storm. We received the permit for the *******'s project on October 4th. At this point our schedule was fully booked and over logged due to moving the entire schedule a week back. Then Hurricane Nicole came to Florida on November 10th further pushing back our installation schedule.

Total scheduled the install for November 15th. After install, we called in the inspection (inspection was on November 16) and the inspector mentioned that the water line to the house was made of metal and only 3" from the septic tank. The inspector gave approval to cover the septic tank and we did that on November 18th, 2022. We gave the *******'s an estimate to reroute their existing water line to meet the setback. Mrs. ******* signed that agreeing to reroute it on 11/20/22 (attached). When the technician arrived on site to change out the water line Mrs. ******* told him no and to leave that she didn't agree to any estimate even though we have a signature from her approving it.

The *******'s eventually got their water line replaced by someone else. Mrs. ******* never called and told us that she got it replaced so we could get her job re-inspected. We ended up getting a request from the health department to pay the reinspection fee. Total paid the reinspection fee and the job was approved.

This type of construction work is a very high impact lengthy process. It's messy and very dirty. Landscaping, hardscaping, grass, mulch, trees, shrubs, irrigation everything you see will be at risk. An excavator and/or a skid steer makes numerous trips back and forth through yard. We don't create the jobsites, though we must navigate through or around utilities, driveways, landscaping, fences and anything else we find onsite. I wish we could attach pictures as well because, in our professional opinion, your jobsite turned out great. We have record of sending all invoices to the *******'s.

The *******'s original contract had a load of sand on it which most construction jobs in our industry do. Sometimes we need to use it and sometimes we don't. When sand isn't required, the fee comes off their final bill. In this case, the sand was deducted from the bill.

Total has been professionally serving the citizens and businesses of Central Florida since 1992. We aim to provide top notch service to all of our customers. We are sorry that Mrs. ******* was not happy with the tank installation process at her home.