Customer ReviewsforJustairticket

Worst experience ever! I booked airfare for 2 in February 2024 on the just air ticket website. Original flight cost $1,011.00,which included baggage. On August 4th my mother realized the airfare never showed on her credit card statement.When I called just air ticket I was told the transaction wouldn't go through due to the wrong address information. I verified the info with them and stated that it was correct. Since we were 2 weeks away from our trip I asked if they could book us on another flight, which they did for the exact same price. When I tried to check in online it wouldn't go through so I decided to check in at the airport. I was told that I couldn't check in because we were on standby and our bags were not included, so we had to pay for them again. I called justairticket and was told baggage is never included in the airfare, even though we paid for it when I originally booked the flight. So in actuality, we weren't even guaranteed a seat on the flight. The stress and aggravation was horrible. I hope the BBB will look into this company.

Deceptive agents. Was told originally that our seats were unavailable, then agent Tony came back online and said we could get the seats if we pay over $200.00 more. Refused for us to speak with management. Had to get credit card transaction reversed thru fraud department. BEWARE of this site

I bought tickets for travel to Europe in January 2020, due to Covid Air Canada cancelled the major leg of our itinerary. While the airline has been refunding all tickets our request for refund was sent back to Justairticket.com, who is in possession of our payment. Over a year and half we were told that airline was not responding and then we were told that we missed the deadline for refund. We tried to get the money back by booking another ticket using the credit and paying the difference. Never had we expected that they quoted $1400+ for the same itinerary that we get for $900+ on our own, making the credit practically worth nothing. This is outrageously disgusting! U.S. government and DOT establish that consumer are entitled to get refund of their non-refundable tickets for their flights which were cancelled during Covid. While Air Canada was willing and ready to refund or give us credit for another ticket, Justairticket.com wanted to wear us out using all kinds of excuses. justairticket.com's act is not complying the government regulation and violation of our legal right. I submitted official written request to justairticket.com about the refund and have not received any response. My complaint to DOT is in process.