ComplaintsforPanama City Toyota, Inc.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This is a follow up to a complaint already filed. Panama City Toyota gave us a written contract with an approved deal by the manager and their financial office which included a monthly payment and no money down. This contract will be held up in a court of law according to our attorney. However, after driving hours the finance lady told us we had to put 11,000 dollars down to make the deal. They lied to us just to get us into the dealership. They already knew about the cars being upside down. They offered us the best deal on the cars once we traded them in on the new car. Now they are trying to say the pros is the car being upside down? No, they knew that. The complaint is false representation. They lied and back out of the deal they gave us in writing. They ran our credit report and then we turned down offers that are no longer available because we took them at their word which causes us to lose money. We want Anna and Veronica fired.

  Business response

  01/31/2024

  
  Panama City Toyota regrets any misunderstanding that may have resulted from our interaction with Mr. ********.  The purchase he is referring to was for his son and daughter-in-law.  Mr. ******** never applied for financing, and we did not run his credit report. He was told, however, prior to visiting the dealership that the deal was subject to financing approval. There were text messages and phone conversations regarding the loan application process prior to their visit to dealership. The other parties involved in the transaction applied for financing online, below is the finance disclaimer posted on our website. Down payment requirements are subject to and based upon lenders approval and not Panama City Toyota
  
  “The monthly payment and APR shown here are estimates of what might be available to you from a lender. Estimated monthly payment is based on dealer price, estimated APR, and an estimate for tax, title, and license fees. Estimated APR depends on your selected credit score range and term length and whether the vehicle you are financing is new or used. The estimated monthly payment and APR shown here is not an offer of credit. They can also change. You can find out your actual monthly payment and APR when you submit a credit application at the dealership. They may be different from the monthly payment and APR shown here”.
  
  Again, we regret any misunderstanding and wish Mr. ******** and his family the best.

  Customer response

  01/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21217654, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Terry ********

• Initial Complaint

  03/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had enquired about a vehicle I had seen online the night of 3/23. She replied by email and said that the vehicle enquired about was on the lot and I would be contacted by a sales agent in the morning. The next morning, the sales agent reached out and I told him about the vehicle and another possible one that I was interested in. I explained the situation that I would be making a $0 down payment and wanted to see if I would qualify for financing. He called me back and I was approved and i told him I was on my way to purchase one of these vehicles. Upon arrival on the lot, neither vehicle was available but the sales man gladly tried to upsell me into a newer and more expensive vehicle without offering the chance to see the vehicles I was interested in.

  Business response

  05/11/2022

  Business Response /* (1000, 5, 2022/03/31) */ I spoke to Mr. ******* they day after his visit to the dealership. I apologized for the mis-communication on our end and assured him the mistake was not intentional. We completely understand his frustration and regret the vehicles were not available upon his arrival. The sales person MR ******* dealt with was not aware that one of the vehicles sold the night before. This could have been avoided by more due diligence on our end. The second vehicle was at the body shop for repairs.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  6-17-21 P.C. Toyota claimed my car had an engine oil leak. Needed a $70.20 rear main seal and the job could take maybe 1.5 days to repair. Labor is $140.00 an hour. Approximately $1300 for repairs. Took my car to my HONEST mechanic and he said there were no issues with oil or anything else. 12-7-21 No mention of claim from 6-17, however the wipers needed replaced $43.21, battery was low and needed replaced $156.66, transmission was leaking - $165.00 to "LOOK" at it, but additional costs were involved and mount & balance 1 tire - $23.78. Verified these issues outside of Toyota. All false claims. I called Toyota Corporate 12-8-21 and 12-14-21 and dealer has not contacted me. I completed a poor survey through PC Toyota. Do they target women, the elderly or just everyone? PC Toyota engages is DISHONEST BUSINESS PRACTICES!! They upsell unnecessary services. These incidents are just the lastest, but there have been additional incidences.

  Business response

  01/20/2022

  Business Response /* (1000, 8, 2022/01/04) */ Contact Name and Title: CHRIS ****** Contact Phone: XXX-XXX-XXXX Contact Email: *******@panamacitytoyota.com CUSTOMER WAS CONTACTED BY OUR SERVICE DEPARTMENT DIRECTOR 01/03/2022 AND REQUESTED TO RETURN TO THE DEALERSHIP FOR AN INSPECTION OF THE VEHICLE TO CONFIRM THE RECOMMENDED REPAIRS. CUSTOMER AGREED AND RETURNED TO THE DEALERSHIP 01/04/2022. VEHICLE WAS REINSPECTED WITH THE CUSTOMER PRESENT AND VERIFIED PREVIOUS RECOMMENDATIONS WERE CORRECT. VEHICLE DOES IN FACT HAVE OIL LEAK CONCERNS, TIRE CONCERN HAS BEEN ADDRESSED BY A DIFFERENT REPAIR FACILITY, AND BATTERY DOES TEST AS NEEDING CHARGED DUE TO SHORT DRIVING PERIODS. OFFERED CUSTOMER TO BE PRESENT AND GO OVER ANY ADDITIONAL RECOMMENDATIONS AS NEEDED IN THE FUTURE. CUSTOMER LEFT SATISFIED 01/04/2022 Consumer Response /* (2000, 10, 2022/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Manager discussed all issues at hand, in further detail, than originally discussed, when the car went in for an oil changed. I was also shown proof of some oil residue/leak. Satisfied with the managers' response and no further action needs taken.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Approximately 3 months ago I purchased a 2016 Chevy Colorado with 50k miles on it from Panama city Toyota, immediately it started having issues. Dash lights flashing, warning lights flashing, radio and a/c going on and off, and not starting on occasion. The dealership replaced the battery and alternator assuring me that was the problem. I talked with a GM expert in Louisiana I know and he said the symptoms sounded like it had been in a flood. I told the service manager at PC Toyota this and sure enough the fuse box had water in it, they replaced the entire fuse box and assembly, but it still didn't fix the problem. The ecu (computer) is under the fuse box. I asked them to check that but they said it would cost me $125 to check that. It is against the law to sell a flooded vehicle. They will not trade me back out of it because they know it will need a salvage title now that they know it was flooded. All I want is a decent dependable truck. I am disabled with a prosthetic leg, and I don't need to be stranded like I have been several times with this truck. I believe they saw me as an easy mark because of my disability. I have tried several times to reach the owner of PC Toyota, to no avail. The used car manager as well as the general manager said they were done with me. The service manager was the only one honest enough to say they did find water in the fuse box.

  Business response

  12/21/2021

  Business Response /* (1000, 5, 2021/12/10) */ Contact Name and Title: Robert Gates General Mana Contact Phone: 850-769-3377 ext 205 Contact Email: rgates@panamacitytoyota.com I am very sorry to hear Mr ***** is having issues with his vehicle. Although his complaint list me as being involved, I have not been to this point. I am more than willing to meet with Mr ***** anytime next week to work towards a satisfactory resolution. I can be reached at (XXX) XXX-XXXX ext 205

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩