Business ProfileforSerenata Beach Club

On June 16, 2023, my wife and I joined Serenata Beach Club. We paid $10,000 in initial fee, along with another $2,953.06 in annual club dues, to cover membership and enjoyment of the club through March 1, 2024. Total paid was $12,953.06. Early September of 2023, we were made aware that the club was involved in a crime (pre-dating our membership) - which impacted their finances, also the club was involved in multiple lawsuits and facing foreclosure and were also relieved of their management agreement with *****. The club experienced interim closures during the balance of 2023, and in early /January of 2024 announced they would be closing their doors. The club owner has sent a blanket notice to members, announcing a reopening February 26, 2024 but has provided no information as to the status of their currently pending foreclosure lawsuits... also, they requested dues for 2024... having not fully fulfilled their obligations for 2023. Multiple requests have been made to the owner and club managers, to fully explain the issue and it's impacts and to seek resolution. All attempts to reach the clubs owner have not been responded to, of the employees spoken with - all have directed me to Club Owner ***** ******... which, again - she does not respond. My complaint: 1. Club never disclosed that they were having financial issues and how they were at high risk for foreclosures - before they took our money... had we known. We never would have joined 2. The club has not provided services that were paid in advance 3. The club owner and it's managers are not answering questions or responding to me