Business ProfileforCatalina Marketing Corporation

I have unsuccessfully attempted to contact Catalina regarding a coupon support request made on August 10, 2024, for a coupon that did not print at my local Walgreens.I expected to receive a Register Rewards coupon for $2 off a future purchase by buying 2 participating ********* products on August 9, 2024, as described in ********* weekly advertisement and labeled on shelf tags at my local store. After I did not receive the coupon at the store, I submitted a Personalized Printed Coupon Support form, accompanied by my store receipt and snapshots of the advertisement and in-store shelf tag, via Catalinas website.Catalina answered by e-mail on August 10 by stating that my request had been assigned to the Service Desk Team. On August 19, I inquired about the status of my request, but have not received a reply.I have attached images of my submission to Catalina and a copy of the e-mail messages described above. Please note that the in-store shelf tag contains a UPC code matching that listed on my receipt and clearly shows the product qualifies for the Register Rewards offer. I request BBBs assistance in getting a response from Catalina Marketing and obtaining the $2 Register Rewards coupon.