Business ProfileforSmart Appliance Services LLC

Contacted Smart Appliance Services for some help with out dishwasher. The leveling s**** was stripped and whenever you try to level the dishwasher it wouldnt causing it to be crooked.They sent Gabe out who barely spoke English. When he was looking at the dishwasher agreed that the leveling s**** was stripped and his first solution was to s**** in a nail so the leveling s**** would stay in place. After we explained that wouldnt fix it because then we still wouldnt be able to level it he then said oh okay.**** then went on Maytags website to purchase the part and said he will come back in 2 days to install it.He originally said it will be $209 and we can pay in full now. I did not feel comfortable paying in full I wanted to pay half now and the other half when he returns.He said $89 service charge even though stated on the website when completing service with us the service charge is removed.He couldnt explain as to why there would be a service charge and why the total was then almost $298.When we tried talking to the office the lady on the phone was extremely rude and said you need us to come back twice to fix this so that is a service chargeIt is not our fault they did not have the piece to repair the dishwasher. The lady hung up not once but twice on my husband and then cancelled the service appointment.All we wanted was an explanation on the pricing because no one seemed to know and there shouldnt be a service charge when we are going with their company to complete the repairs.As stated on their website, ************ Call with any repair save $89 When you choose our repair services, the cost of the diagnostic fee (service call) will be credited towards the total cost of the repair. The diagnostic fee covers the expenses of visiting your location and diagnosing the problem.Terrible customer service, disrespectful and looking to take advantage of people. Glad they only got a service charge out of me but they will NEVER get my business again!