Business ProfileforAquaCal AutoPilot, Inc.

My Aqua Cal Heater has failed multiple times in less than 5 years. September 2024, I requested a Warranty Claim which I was notified by Aqua Cal I must have a Licensed Electrician ensure there are no power issues prior to my Warranty Claim. They force you to agree to a bunch of disclaimers to even schedule an appointment. The Licensed Electrician came out and confirmed there was an issue with the Heater! I then was able to request my Aqua Cal Service. The Service Tech came out and didnt once check if the Unit even had Power. The Tech found that the Wires in the Unit fell contacting the refrigerant lines causing a hole in the refrigerant line. I was informed it was a quick/easy repair and he would work up my estimate. I was verbally told it would be ~$955 including the Service Fee. I asked for a copy of the estimate so I may review. The Tech Refused to share with me and I was told I must call the office. I told him we want the work done but needed to understand what I was paying for. The **** then responded by saying Im not doing the job. He packed up his stuff and left. I had no choice but to call the Aqua Cal Service number to be told their Resolution Team would be in contact ****. I then received a price of $1,195 via e-mail again with no explanation of work to be completed. I had to follow-up multiple times and was only told the case is open and someone will reach out. I finally was called 4 workdays later not by the Resolution Team as promised but only to be told basically the same thing. We cannot provide you a detailed estimate. This is the cost of the Job. However, there is still no indication of what I am paying for. Aqua Cal Warranty is a joke, and their **************** is terrible. Their Units fail every few years and even with a warranty be expected to take multiple days off work and pay ~$1,000 per occurrence.