Business ProfileforPrecision Overhead Garage Door Service of Sarasota

New garage door installed Feb 6, 2024 as well as a new opener. Invested just short of $5,000. Opened my garage door Feb 23, 2024 and heard a pop. The screw on the ceiling brace broke loose. Called the service number because they do advertise technicians work 24/7. Was told they would come out on Monday Feb 26 earliest appointment. The lady sent me confirmation email but it was a previous email confirming an appointment on Tuesday Feb 6; 2024 the installation. Are you kidding me!! I will attempt to replace the screw myself and hopefully never have to do business with them again after my warranty is up! Unacceptable business do not advertise service calls 24/7 if you do not honor your ads. I will never refer anyone to them! My name is ******* *****

Thank you for reaching out with concern for you door install that was completed on January 29, ****. Unfortunately we do not provide service technicians 24/7 nor do we advertise that we are capable of such. I have attached our main website link below for reference of what we advertise in which it does state "All Calls Answered 24/7" which can be found by scrolling down to the bottom part of the home page. (**************************). We do offer same day service but this is based on availability so I do apologize for the misinformation of the services we do offer on a 24/7 basis but hopefully that was able to clarify and rectify that issue. As far as the request for service is concerned, we were notified of a problem with the door late afternoon on Friday, February 23, ****. Due to our schedules being completely full and booked multiple days out we did not have any availability this past weekend. Both our service technicians and installation technicians were at or over capable booking capacity for this past weekend, with all of our emergency slots filled as well. We were able to accommodate this customer on our absolute next availability which was first thing on Monday morning. To accomplish this we moved another one of our calls off of our schedule to make room for this call as this was a more pressing issue. The customer did state they would never use our company again and would fix the problem herself but the customer kept the appointment and our installation technician arrived at the house on Monday February 26, **** at 8:23AM. Upon arrival he found that the track bolt on the back of the horizontal track had physically broke. This is a very uncommon issue as it involved a steel bolt breaking that is sent from the door manufacturer specifically designed to secure this portion of the track. As this was clearly a product defect, we were able to honor this customer's warranty and fix the issue with absolutely no charge. The new steel bolt was installed and everything is working as it should. We are sorry to hear that *************** will "never refer anyone to them!" as this is very disheartening because as a small, family owned, local company we do continually strive to provide excellent service to our customers. We are more than happy to discuss anything further with *************** through our General Manager at ************ but this situation has been completely rectified and no further action is needed on our part. While we do not agree with the one star rating we understand that it can be frustrating when something does not work but we do employ human beings that do have both work lives and home lives and work hours and schedules that we must respect. Sometimes the way the schedule works out we just don't physically have anyone or availability to immediately fix every single garage issue same day.