Business ProfileforUnique Pools & Designs, Inc.

We contracted with Unique Pools ********, ** on 10/15/2021 for a pool which included the excavation, pool equipment, decking, cage, etc. for 86k+. The initial contract included 2 white pool lights. We requested an upgrade to changeable color lights and on 5/9/2022 signed and paid to make that change. The pool has been paid in full.In July of 2022 the pool was filled with water and the equipment could be programmed by their subcontractor. The lights would not change from the controller remote and it is difficult from the Hayward control unit. Unique Pools has been informed by me on several occasions verbally and via email that the lights would not work as advertised and I was promised action would be taken to correct the problem. To date, 9 months since first being reported to Unique pools, the colored lights control situation is unresolved. As a note, both the Pinch a ***** and a ******* service rep have indicated the current configuration will not work.Next, our contractual agreement called out an Equipment Pad 3'x7' as a line item. Without approval, Unique Pools deviated from our written agreement and installed two 33 by 36 pads directly onto unsupported dirt. I later learned from a Unique Pools worker that he just forgot to frame out the pad so this was their solution. The two pads will settle at different rates eventually causing the connecting PVC piping stress, pipe breaks and equipment problems.The two concrete pads should be replaced with a 3 by 7 Equipment Pad, per the contract, doing whatever it takes to ensure that all pool equipment is carefully removed, fully reinstalled and operational after completion. All work should be permitted as required by Manatee County.