Business ProfileforBravenly Global, LLC

I reached out to Bravenly b/c I was charged shipping for 2 orders. And sent 2 orders in 1 package. The 2 pdf invoices show shipping at $8.99 + $7.99 = $16.98. However, when I received the 2 orders in 1 package, there was a "fulfillment slip" that shows I paid $8.99 for shipping. It does not show the combined amount I paid for shipping. Which is $16.98. ($8.99 + $7.99 = $16.98). I placed 2 separate orders on 2 separate days (1 day following the next over the weekend). Rightfully so, I was charged for 2 separate shipping fees. When the products came in the mail, they were combined into one package with a "fulfillment slip" showing a 1-time shipping charge of $8.99.I asked the Bravenly Team for the difference of $7.99 to be credited. And I also noted, the "Fulfillment Slip" (apparently not the same as an invoice) does not reflect my bank statement. To please send an updated invoice that shows both orders combined with two shipping charges.I was denied the $7.99 credit and told they were not allowed to send me an accurate invoice. --they were unable to modify the order".Response for invoice:"While we would like to be able to help you with this invoicing issue, we do not have a way to combine two separate order invoices into one. These were ordered on separate days with different time stamps and we cannot modify orders once they are placed. The ship-station packing slip that is generated is for Fulfillment purposes only and does not always reflect the actual price of the items ordered. For example, bundles have alternate pricing than stand alone items and are generally listed on packing slips as $0. Again, the packing slip is for the Fulfillment team to be able to pick/pack/ship an order and is not an actual invoice."Response for shipping:Shipping charges are composed of handling fees and packing processes, also. It is not created as shipping alone. Occasionally orders combine, but all the handling and packaging fees attached to each order still apply.