Business ProfileforSouthern Fidelity Insurance Company

My name is ******, SFIC Claim Number *********** which was filed 8/28/21 after Hurricane ***. I was notified 10/6/21 that the claim had been assigned to Mid-******************** Services and an adjuster in my area was responsible for contacting me by 10/10/21 to set up an inspection. The adjuster showed up on 10/12/21 and told me I had roof damage on the rear of my house where it downslopes where the heaviest winds would have hit. He used chalk and **** lines and numbers, from what I could see. On 11/4/21, I received a loss check, minus my deductible, made out to myself and my mortgage company. I immediately called my roofing contractor to request him to repair my roof. He was backed up so I tried calling around to no avail. My roofing contractor finally made it out mid March 2022 and said there was no repairing this roof. The shingles seal had been compromised due to the shingles sustaining winds exceeding their warranty. I needed a new roof! He worked up a new quote for me and I was able to get a desk adjuster on the phone who seemed very helpful. She instructed me to e-mail the quote immediately and they would get to it hopefully within 2 weeks and mail the difference due me out by then. They were no longer sending adjusters out on these type requests. This was 3/25/22. Today is 4/29/22. Im e-mailing and leaving phone messages every day with no response. Its very frustrating when you want to know whats going on with your claim and are unable to get in touch with anyone at all! Its almost hurricane season and I need a new roof! I have asthma and now have a continuous cough and headaches I assume from mold and mildew coming from the new stains on the ceiling. I do know that LA Insurance commissioner ************************* has a law in place meant to protect homeowners from long waits. Guess its time to notify him as hes requested! I would avoid this company at all costs.

Hi ******, I have reached out to our ***************** and requested a supervisor contact you ASAP regarding your claim. If you have any questions, please give us a call ************.