Business ProfileforCheyenne Valley Oil
CBD Oils
Current Alerts For This Business
Advertising Review:
According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Kevin Costner and Phil Mickelson. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).
In May 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
In May 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
Additional Info:
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in May 2021 about the pattern of complaints, but have not received a response at this time. In This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its Returns shipped to BT Shipping, LLC., a business that is located in Tampa, FL. BBB files indicate that BTS performs these shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of BT Shipping, LLC. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for BT Shipping, LLC., can be viewed at https://bbb.org/h/k167
BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of BT Shipping, LLC. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for BT Shipping, LLC., can be viewed at https://bbb.org/h/k167
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 15911, Tampa, FL 33684-5911
- BBB File Opened:
- 4/1/2021
- Contact Information
Principal
- Customer Service, Customer Service Representative
Customer Contact
- Customer Service, Customer Service Representative
- Additional Contact Information
Phone Numbers
- (855) 983-5014Other Phone
- (888) 825-6788Other Phone
- (855) 983-5014
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
CBD OIL by Cheyenne Valley (on website) was partially filled out (October of 2021) then I closed their forms and x ed out of computer site BEFORE clicking the accept (send) button. I did not comply or finish with such a move or activity whatsoever. Then I got an e-mail (0n 10/12/2021) stating that I was to be congratulated for my subscription to "A free sample!" I immediately sent the business a message saying that "I had not subscribed."
I also asked this rogue business how that they could send something to me anyway. Later in January of 2022
I received another shipment (second bottle) of oil. I have yet to see what I am charged with or for, or if this is charged to my credit card (which apparently was taken off their internet site by keyloggers - used without my permission). I sent that bottle back (by USPS) and was sent yet another one (by USPS). A second e-mail then was sent to inform these pirates of internet data that my body is allergic to CBD oil. NO REPLY AGAIN.
Read MoreCustomer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gael D
1 star01/29/2022
I too feel scammed. Took them up on trial order. Supposedly received a terms of agreement (went to trash email) with phone #. Repeatedly RETURNED TO SENDER wh/ was termed non-valid return. Monthly pkg had no phone #. Monthly bill had 3 different companies always charging 99.82 +99.89 from 3 DIFF COMPANIES: ManseyLifestyle, AAGONLINE, Getrr Products w/ 3 diff phone #s. I must get the cake for being the most stupid. IT WENT ON FOR 11 MONTHS UNDETECTED! When the company was confronted today, I was offered a $40 refund only from Gettrr; then I was offered a 3 month refund from Mansey customer service. Was on the phone for over one hour discussing and explaining that I feel ripped off and scammed. Supervisor was no help.Told me it is all my fault. Sure sounds like a scammy operation. All told, I lost about $1100 - all because of my carelessness in checking credit card bills and this terrible company wh/ received my returns but considered it a non-valid return, ie, I didn't call them directly. ZERO STARS!!! Tried to explain that my wife is mentally impaired, we live on a fixed income, we are elderly and that this loss of funds will be very damaging to us and our lives for years to come. It seemed that everything that I said fell on deaf ears and that these customer service reps are to told to deny, deny, deny. They "got us" because of the fine print that we cannot find and that we may never have really received; I cannot retrieve it from an always deleting 'junk email' file. If it would help, I would report them to the BBB, but apparently they are not members; gee, I wonder why CHEYENNE VALLEY OIL has an "F" BBB Rating and Accreditation? Having said all of this, a Ms L****, one of the 2 customer service reps that I did speak to for close to an hour was quite gracious, showed some empathy and tried to help as much as she could. However, as soon as I was turned over to a supervisor, some of what Ms L**** had offered as a refund was taken away.Again, not nice at all
Cheyenne Valley Oil Response
02/12/2022
Hello ****,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 17 days at only the cost of shipping and handling. If you do not cancel within a trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases, our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order last 02/17/2021 and ended on 03/06/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have canceled your account on 01/29/2022 and as a ONE TIME courtesy, we have refunded you back $708.94 on 01/29/2022 and issued an additional refund of $99.82 today and you will receive it via E-Check. Please check your email (********************) within 7-10 business days.
Rest assured, the account is canceled and you won't receive any further charges.
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 17 days at only the cost of shipping and handling. If you do not cancel within a trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases, our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order last 02/17/2021 and ended on 03/06/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have canceled your account on 01/29/2022 and as a ONE TIME courtesy, we have refunded you back $708.94 on 01/29/2022 and issued an additional refund of $99.82 today and you will receive it via E-Check. Please check your email (********************) within 7-10 business days.
Rest assured, the account is canceled and you won't receive any further charges.
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