Business ProfileforSlim Tone

I had the same issues. I cancelled the product and offered to return. I was not provided a return address. There was also a charge on my debit card that I disputed with the bank and the bank found in my favor. I received a call from National Medical Administrators and explained above. They were extremely rude. I hadn't heard anything for over a year then started getting calls from a collection company. The whole thing is a scam. Plus, they added a service charge of $40.00 due to the bank dispute, although the bank found in my favor. Over the course of this year, I was barraged with texts to buy their products. Replied with "STOP" yet they continued. They promote their product with unauthorized use of celebrity names/photos; all of which is a misrepresentation.. There has to be some FTC activity regarding this matter. If I could provide a "0" rating, I would.

The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.

With this situation the customer was charged the initial shipping charges and was sent both bottles and all attempts to bill the customer for one of the bottles after the trial was unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received both of the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.

Additionally with this situation our records indicate that the customer had disputed their 119.97 charge which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.

In our defense our records also show that the product was set up for return however we never received any kind of return.
02/21/2021 10:57AM - Order was setup for a return by IVR

As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.

We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.

We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.