ComplaintsforBlue Magma Residential LLC

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Business is unprofessional on not return phone calls/emails. No form of communication. Upon moving out residency I owed a balance of $1300, the company took upon themselves to send to my credit report in amount of $3100 Which is false. I attended court on the matter of the $1300; judge dismissed case due to no one of their party appeared! The then has went on to continually charge as if I was still dwelling the unit, leading up to property with a high employee rate that I then became 4 to 5 different leasing agents that failed to communicate accuracy. I was late told by previous agent that she will not take off $3100 balance that is affecting my credit due to me not paying her the $1300 That I went to court to try to settle. Company is a complete long shark, and complete hassle for money.

  Business response

  10/18/2024

  To whom it may concern,
  
  At The Park at ********, we value feedback and the opportunity to provide solutions that benefit all parties. 
  
  After speaking with Management, it was communicated that the complainant would need to reach out to Debt Mediation to get the amount listed on her ledger corrected. Wehn the complainant was given this information, she confirmed that she would not be making any payment, including the past due balance of $1,300, which is a balance the complainant admitted that she still owed before vacating the apartment.
  
  After requesting to speak with someone higher, the complainant has yet to respond to any other communications from the property, nor has she agreed to settle the past owed balance of $1,300.
  
  Sincerely,
  The Park at Cornwall Management Team
  
  

  Customer response

  10/18/2024

   
  Complaint: 22402981
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  10/29/2024

   
  Complaint: 22402981
  
  I am rejecting this response because:
  
  
  The decision to reject request came in response to The Park of ********. Company stated that I would need to reach out to Professional Debt Mediation in regards to ledger getting corrected. Information provided is false. That was the first initiative that was taken by reaching creditor. *************************** stated that no correction to any debtors account could be made through customers; only through the company liable for sending over the debt.
  
  This has been ongoing fighting with trying to get corrections to account. Also, balance that was sent to debt mediation states higher balance of  ($3100.) I have then reached back out to the courts to see where sudden change appeared. Court has no record findings  besides $1300 that I have proven to appear in court to settle debt; no party appeared. Leading to judge dismissed case.
  
  Only trying to seek justice here and come to some form of agreement! Thanks 
  
  ****** S. *****
  

  
  

  Business response

  11/05/2024

  To whom it may concern,
   
  At ******** at ********, we are obsessed with excellence and value the opportunity to provide solutions that benefit all parties. Management is working to get in contact with Debt Mediation to get the amount changed on the ledger, after informing us that she didn't vacate the apartment until after the court hearing. 
   
  While speaking with the Manager at the property, the complainant stated, that she felt that she should not be evicted because the property was not able to appear in court. Management explained that because the property was not able to appear, we would have to refile, but she would still be responsible for her balance.
   
  We are currently in the process of reaching out to the resident to come to a solution that benefits all parties.
   
  Sincerely, 
   
  The Park at Cornwall Management Team 

  Customer response

  11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Somewhat tired of arguing back and forth to resolve issue. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for an apartment at Parks at ******* in **********, ** and was informed I was approved. My original move in date was set for September 19, 2024, it was then pushed back until September 26, 2024 due to the unit not being prepared. On the 26th of September I was unable to make my appointment due to work related cleanup from Hurricane ****** with my employer. I. Requested a later date to make payment and obtain my keys. I was informed on Monday that I would longer have the unit due to not being able to pay. I offered $800 of the $1676 due and to pay the remaining $876 on October 3rd 2024. I was informed the unit will be provided to someone else. I have already began my utilities as of September 18, 2024, and singed my lease documents on September 24, 2024. After a secondary review of renters laws in *******, i have become more informed that this is an improper practice, due a signed contract agreement. At this point I have offered to provide a money order as I was aggressively suggested to, when i offered to make the payment online as I had access to. As current my access to the online payment option has been revoked. As an investor with rental properties of my own, I have yet to be knowledgeable in such unethical practices, especially once a contract has been signed between two parties. This has presented a breach of contract between myself and Blue Magma as a residential property provider. My recourse is to gain further insight as to their contract practices with potential residents. I have attempted to reach out with no avail of contact from anyone above the staff at ********* at *******. I have added copies of my correspondence and communications regarding my approval, move in date, change in move in date, and email to link for my lease signing to support and verify everything has been completed and signed.

  Business response

  10/07/2024

  To whom it may concern,
  
  At The Park at *******, we strive to provide solutions to our residents that benefit all parties. After speaking with management it was determined that the complainant spoke with the Property Manager, and it was decided that he would be allowed to move into the unit on Friday, October 4th. However, Management informed the complainant he would not be able to move-in without the full deposit amount.
  
  When the complainant arrived on the property on his scheduled move-in date of Friday, October 4th,the complainant was unable to pay the deposit in full and therefore, he was unable to move in.
  
  We encourage the complainant to contact the property at ************** when he has the full deposit amount required to move-in and we would be more than happy to reassess his move-in.
  
  Sincerely,
  
  The Park at ******* Management Team

• Initial Complaint

  08/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This place is horrible as a business. I've been living here from March 2023-March 2024. In October 2023, I told them I wanted to transfer, and they told me to wait until it was closer to move out date. They never allowed me to see the apartment, even though I acquired every other day. They always reminded me to pay the transfer fee, but I didn't want to pay it until I saw the unit. The beginning of February 2024, I was told by another leasing consultant that they wouldn't have a 2-bedroom unit available until, I believe October. Therefore, I was ******* trying to find a place to stay. That same month I found a place and they required a verification from ******** in order to be approved for another home. They haven't sent out anything after she said she did. By the end of February, they never sent it, and the apartments I wanted ended up cancelling my application that I paid for. It was $66.95. Now, my 2-year-old and I are at my parents' home in an uncomfortable situation, due to this issue. I recently tried again and ended up with the same outcome of the apartments I want trying to get a verification from Park at ********, but it was never sent. They cancelled it as well due to " unverified information", which is the leasing agreement from ******* at ********. I called and visited the office to try to resolve the issue for almost 2 months, but nothing came of it. Eventually, the apartment I wanted gave me a last opportunity to provide proof by asking for a ledger. They eventually did send my ledger, but they cancelled my application. I paid $144 for that application. I wanted to get reimbursed for those because the other apartments refused due to it being at my fault.

  Business response

  08/19/2024

  To whom it may concern,
  
  After consulting with management, we found that the ************** only received one verification request, but it was sent without a name so the office was not able to process the request initially. 
  
  Once our Leasing staff was able to determine who sent the request, the Property Manager completed it and sent it back to the complainant. 

  With gratitude,

  Blue Magma Residential Management Team

  Customer response

  08/19/2024

   
  Complaint: 22147176
  
  I am rejecting this response because:

  it took over a month for them to even give me something to show that I live there that the other people will accept. They had over a month to contact me if they didnt know about the verification form. They also could have seen it because I told them that it was going to be sent to them so they shouldve been on the lookout for it anyways. I also believe that they did have a name on there because there is no other reason for them not to have my name on a verification form, I believe that they are trying to find a way to not blame themselves because they have been an issue since I have been planning to move out of that area out of the property. I think its unfair that they believe that I am basically the one to blame for this or the other property is, but they kept telling me excuse of an excuse about why they couldnt do the verification form or they never responded to the fact that there was a verification form so I believe its all c*** that theyre trying to tell me. When I spoke with someone at the front office, the last two or three days that *** tried to get information from the lady said that the manager that could do it was sick so I was thinking that it would be best to just try to get compensated for that because they are the reason that I cannot find a place to stay This is the second time that they have not given me a verification form when Ive asked them to in a timely manner. I gave them a second chance and they have failed once again, so I am very upset about the outcome of this because they are preventing me from moving into a new home.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been complaining about my A/c I am pregnant and no one still came to fix it

  Business response

  08/19/2024

  To whom it may concern,
  
  Our Maintenance Team made a visit to the complainant's unit and was able to repair the ** and can confirm it is now functioning properly. We are happy that we were able to resolve this issue and appreciate the complainant for bringing this concern to our attention.

  With gratitude,
  
  Blue Magma Residential Management Team

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in the park at ********* Ive had several complaints with the apartment this last complaint last night was my last draw. They used a strong chemical upstairs and it was coming through the vents when arrived home yesterday I have asthma I sat in my car from 7 to 10 with my kids and my newborn grandbabies until I reach the office I was told to turn my air on and we will be ok I end up getting a hotel this morning I called manager this morning manager came and said what I want him to do about it this is not how a manger suppose to treat their tenant. And this is not the only complaint we had to move in another building where we was the only tenant live their because the building was shifting

  Business response

  08/15/2024

  To whom it may concern,
  
  Our Management Team has spoken with the resident and resolved her initial concern. The complainant was also awarded a concession for any inconvenience this situation may have caused. 

  Kind regards,
  Blue Magma Residential Management Team

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Been complaining about this stuff since we moved In have text messages from office they just gonna come look at it all they do is cover it up with paint and keep it moving my whole house roof is water damage we have numerous amount of bugs nats the security is SO WEAK there the gates are always broken cars getting broke into what are we paying all this money for ? You all sign says LUXURY APARTMENTS what's luxurious about it ? Y'all getting all that money and not investing in your units is diabolical

  Business response

  08/20/2024

  To whom it may concern,
  
  After speaking with the Managers and Leasing staff on the property, a work order regarding the complainant's issue was submitted on Monday, August 5th, 2024, and was completed on Wednesday, August 7th, 2024. 
  
  Following the visit on August 7th, our offices can confirm that this issue has been resolved. 
  
  Before and after pictures of the unit have been attached to this response. 
  
  With gratitude,

  Blue Magma Residential Management Team

  Business response

  09/05/2024

  To whom it may concern,
  
  After reviewing the complainant's account and work order history, our Maintenance Team has established a consistent line of communication and work dating all the way back to February 7th, 2024. The date of this first repair occurred 8 days after the complainant's official move-in date.
  
  The most recent work order regarding this matter was submitted on Monday, August 5th, 2024, and was completed on Wednesday, August 7th, 2024. 
  
  Following the visit on August 7th, our offices can confirm that this issue has been resolved. Before and after pictures of the unit are included with this response. 
  
  As it relates to the complainant's other concerns, we treat any and all reports of pest issues and routinely service the community gates whenever they are in need of repair. Management also prioritizes and invests in the safety and upkeep of our community whenever possible.
  
  The property also employs a dedicated Community Courtesy Officer, to mitigate instances of crime, however we also encourage and communicate to all residents to direct crime reports to local law enforcement, as soon as they become aware of any criminal or suspicious activity.
  
  With gratitude,

  Blue Magma Residential Management Team

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in at the park at ********** in ************** and was put through emotional and physical stress. The amount of rent that was discussed before signing lease was false and I ended up paying $400 more. I moved in march and had no A/C or heat and had to wait 6 months just to get it working. So during the cold months I didnt have heat vice versa with the hot months. This caused my asthma to get worse during the summer. As well sleep in my family home because my apartment was to cold. All while this was going on I had black mold, roaches, and ants/termites in the apartment. Maintenance was never available and the leasing office never helped. At the time I was doing flex pay and kept charged fees because the leasing office assumed I wasnt paying my rent which wasnt true. Im totally outraged with my experience of renting an apartment for the first time and it keeps getting worse. I told management I was not renewing my lease and when I did leave they started charging me an outstanding balance thats not reasonable at all especially after everything I was put through. I tried to reason the leasing office but nothing got resolved. I have pictures and proof of everything! I expect this situation to be resolved. This business is not should be closed on how the apartments look and how they treat their tenants.

  Business response

  07/30/2024

  To whom it may concern, 
  

  All pricing was discussed and finalized at the time of the complainant signing the lease agreement with the property. 
  
  As for the maintenance issues, the current property manager submitted documentation showing all work orders completed during the complainant's tenure as a resident.
  
  All charges that resulted after the complainant's departure, were verified upon inspection of the apartment after the move-out process. 
  
  We hope this information helps.
  
  Sincerely,

  Management

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a resident for 3 years. I have had roaches from the time i moved in. After awhile I asked if i could get another company to come and they can take it off my rent....the answer to that was No. I have called and emailed every year and they send the guy to spray but it does nothing but bring other bugs. I have recently reached out to the Regional and she have not called me after 3 weeks!....I stayed here for financial reasons hoping it will get better but Management dont seem to care about the fact that i live with roaches....even though for 3 years I have ALWAYS paid my ENTIRE rent on time

  Business response

  08/09/2024

  To whom it may concern,
  
  We appreciate the complainant for bringing this issue to our attention. A request has been made on the complainant's behalf, and their apartment has been put on the pest control list for the next visit.
  
  In the past 3 months, the complainant's unit has been treated on multiple occasions, and a technician also inspected the unit and did not identify any signs of an infestation.
  
  Going forward, we ask that the complainant submit a request to the property to be put on the list for a pest control visit.
  
  Once we receive that request, we will coordinate with our Maintenance Team and our vendor to get the apartment treated again.
  
  Thank you for your communication and patience. 

  With gratitude,
  Blue Magma Residential Management Team

• Initial Complaint

  07/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Since I moved in I have had issues with the Manager ******** in the office. This particular time I had a notification saying a package was deliver to another doorstep. I have had incidents like this before and the sender always ask did you check to see can locate and retrieve the package. ?? I got in my car with my 3 children to locate the package in the apartments, once again ******** had maintenance record us getting out of our car and into our apartment after not locating the package. ?? She came to my doorsteps with maintenance instead of calling or leaving a note after hours like she normally does to tell me not to do it again and I scared the neighbors.I have had neighbors bring me packages, asked if I received a package on their behalf , and I have knocked on door and ask if a package accidentally got sent it. It isn't illegal and I asked her if she would like to call the police. She said no and NOT to do it again. I told her it isn't against the lease or law and she can't dictate things because she feels like it.This is not the first complaint I have with the complex and will get a police report on her. I heard complaints on her for making people sign paperwork during their moving process or she tells them they can't move in just so she won't fix anything: If this continues I will go to legal aid and work on breaking my lease and file for harassment

  Business response

  07/29/2024

  To whom it may concern,

  Thank you for bringing this situation to our attention.

  The resident and a child were observed on camera taking packages from several other residents' doorsteps and loading them into the back of a Dodge vehicle. When the Manager and maintenance staff came to the complainants door to explain that the aforementioned conduct could not continue, the complainant became extremely aggressive.

   Due to the complainants recorded actions on film, and after reviewing past incidents involving the complainants unprofessional conduct on the property, the complainants lease has been terminated to ensure the safety of other residents personal property.

  Best regards,
  
  Blue Magma Residential Management Team

  Customer response

  07/29/2024

   
  Complaint: 22043496
  
  I am rejecting this response because I have never taken any packages off anyone's doorstep and the Duval ************************ did not show any video evidence of me taking anything. This is a false accusation from ******** because I asked for the corporate office number. 
  
  Sincerely,
  
  ******* *******

  Business response

  08/07/2024

  To whom it may concern,
  
  After speaking with the Manager on-property who contacted the police, the complainant and a child were observed on video tampering with packages at buildings 13 and 11. The child was observed leaving the complainants red Dodge vehicle and picking up packages from multiple doors.
  
  A resident also confronted the child who had taken a package from in front of his door. When confronted,the child relinquished the stolen package back to the resident and ran back to the Dodge vehicle that the complainant was seen driving.
  
  Management's decision will stand, and the complainant's lease will not be reinstated or renewed.

  Sincerely,
  Blue Magma Residential Management

  Customer response

  08/07/2024

   
  Complaint: 22043496
  
  I am rejecting this response because the stories are ridiculous and lies. We will remain in the apartment, if anything happens to my belongings I will see legal matters through my lawyer I spoke to. 
  

  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 11th approximately around 9pm I heard a loud sound of running water. I looked in my bathroom and found that pieces of the ceiling had fallen off due to water gushing through the ceiling, the A/C cover and eventually the vents. I rushed to put out trash cans and towels to absorb the water. I immediately called the emergency line for the apartment (twice) and no one to-date has returned my phone call. I emailed the manager of the property and provided videos of the issue. The following morning the manager responded to my email stating they would come and "walk the apartment" first thing in the morning. I called home to see if anyone had come by and they had not. I contacted the manager around 4:30 on 7/12 and he stated that he and the maintenance worker came earlier but no one answered (this is not true) After I called the second time, he and the maintenance worker came around 5:45-6:00pm. The manager took pictures and the maintenance worker stated he would be back to access the issue on Monday 7/15. No one ever came to access the issue but did come to repair the dishwasher continues to break down but did not even look into the bathroom. Today is 7/18 an entire week has passed whereby I have not heard from the manager nor maintenance. The ceiling continues to leak every time the upstairs neighbor takes a shower - the floor is damp from the towels that I put down as I cannot stop the water from flowing. The most disappointing part of all this is the fact that the manager has not bothered to follow up with me on the progress at all! I have asthma and a 4-year-old child in the home, and I am in fear of mold infestation or worse getting sick because of their lack of concern. I am a renter who pays her rent in full and on time - this should not take this long to repair and I should have been notified of the process to repair my bathroom.

  Business response

  08/07/2024

  To whom it may concern,
  
  After speaking with the resident and gaining a better understanding of the situation, Management has approved and added a one-week credit to the complainant's account. 
  
  No additional credits will be awarded to the complainant at this time.  
  
  All other maintenance and repair work has been completed concerning the issues outlined in the complainant's initial response. 
  
  On July 29th, an inspector from the City of Houston visited the complainant's apartment and recorded that nothing was wrong with the unit.
  
  Sincerely,
  Blue Magma Management Team
  
  

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