Business ProfileforUS Student Loan Center, LLC
Additional business information
In November 2016, BBB contacted US Student Loan Center, Inc. requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
In January 2017 US Student Loan Center stated:
In the past has used Fed Loans to submit application for student loan consolidation. It has been their practice to advise students to cancel our services, demand a refund and then make a BBB complaint. We fought this every single day of our business.
In July of 2016 we stopped having applications submitted to Fed Loans and started sending to Great Lakes and Nelnet. Both companies have been great to work with and have been a welcome change. We delayed this move for so long as Fed Loans has a great loan forgiveness tracking system. In hindsight we should have made this change much sooner. The most recent complaints over the last few months are all carry over from Fed Loan servicing. Our belief is that as the months go by our level of complaints will significantly be reduced.
The business requests and BBB recommends that if you have any complaints or concerns, please contact the business directly at 877-433-7501 to resolve any issues prior to contacting BBB.
http://www.bbb.org/west-florida/business-reviews/credit-repair-service-monitored/national-credit-federation-in-tampa-fl-90053637?language=1
http://www.bbb.org/west-florida/business-reviews/debt-relief-services/us-center-for-debit-relief-in-tampa-fl-90215798?language=1
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 2541 N Dale Mabry Hwy PMB 403, Tampa, FL 33607-2408
- BBB File Opened:
- 1/2/2014
- Years in Business:
- 11
- Business Started:
- 9/24/2013
- Business Incorporated:
- 9/24/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of TC4848 for this business, issued by Florida Department of Agriculture & Consumer Services
These agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- USSLC
- Contact Information
Principal
- Mr. Herschel Bentley, CEO
Customer Contact
- Mr. Herschel Bentley, CEO
- Mr. Nick Bentley, Director
- Ms. Jackie Duran, Director of Customer Service
- Ms. Jessica Maloney, Customer Service Representative
- Additional Contact Information
Fax Numbers
- (813) 265-8439Primary Fax
Phone Numbers
- (813) 213-0942Other Phone
- (813) 328-5556Other Phone
- (813) 265-8439
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Edrena B
5 stars10/23/2024
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