Business ProfileforHealthy Trends Worldwide, LLC

I ordered for a product from this company Healthy Trends LLC (Golden after 50), owner ***************************. The advertisement I saw to order the product gave the impression they were behind in production so we should patiently wait for the product. So when it was over 3 months and I still hadn't received it, i was just patiently waiting. I contacted them after around 7 months (June 2023) to say I had waited long enough and still haven't gotten the product so they should issue a refund. The customer service guy checked from their system said its showing that the product was never delivered to me and so he would escalate it for approval of my refund. I still haven't gotten the refund so I called again and spoke to a manager ******** (#*****) who says so long as its outside ***************************************************************************** not she can't give me a refund or reship the product even if they failed to deliver the product. This is so unfair because 90 day return policies start from the day the product was delivered to 90 days after. So with this policy of theirs that says so long as its 90 days after i ordered the product whether they delivered it or not they cant reship or refund, it means the company can just decide not to ship products and wait for the 90 days to be over and then say they cant refund or reship. How fair is this policy? I never got the product in the first place to talk of a 90 day return or refund window. I am reporting this company and its owner *************************** - this is so unfair to customers and if they keep this policy they can just rip customers off. This company must either ship the product to me or refund.