Business ProfileforTropical Paver Sealing, LLC

We hired Tropical Paver Sealing on 5/21/2022 to pressure wash and seal two driveways along with the travertine tile in our lanai area. We paid the company a total of $4,231.00 for the services. I recently noticed that the sealer in both driveways is turning white from the sealer breaking down. I contacted **** at Tropical Paver Sealing and explained the problem. ******, the owner, came out today and told me that the sealer in my main driveway was breaking down because there was old sealer, a cheap brand, that the owner must have put down before they put the sealer, and this is why, when in fact the previous owner used However, I took her to the other driveway, where no prior sealer was placed except theirs, and showed her the same problem. White areas from the sealer product breaking down. She explained that this was normal and that she could take care of the problem for another $2,000 that we are due for our "yearly" maintenance. According to the paperwork provided by Tropical Pavers Sealing, there is a 1 year warranty that covers the sealer itself, and "In reality, you don't start to see any kind of breakdown until maybe towards the end of the second year." This is not the case, and Tropical Paver Sealing is not holding up to their end of the agreement/warranty.