Business ProfileforState Farm Mutual Automobile Insurance

Claiming my wife has to pay for an accident when the other person received 7 tickets one for a suspended license one for knowingly having a suspended license and one for driving with unregistered tag and one for uninsured, he hit my wife and tried to make her believe and ********** to believe he didn't cried to the cop so he wouldn't be suspended. He buffed out his front bumper the next day and took pictures of the side of car that had already been in accident. Claims department only wanted a claim and to make money instead of hearing what happen. I am about ti get a lawyer if this is not resolved claims department are trying to make money and not doing the rightful thing this happen in Polk County ********* horrible customer service they are rude talk over you and say they are right and they listen to someone who is at fault trying to trick the insurance to pay him money his car got towed by apartment complex as well four days later because he lied about his tag. This is crazy that your claims department is trying to do this, I want a manager on this asap not someone trying to make money. I asked three days ago my wife speaks Spanish and the English associate had me talk then tried to get her to admit something. We felt they were trying to take advantage of situation. I am also going to write ****************** and more if this is not taking care of report with Polk the cop didn't arrest him because he was crying this guy is a criminal and for some reason everyone believes him my 11 months son was in car if he got brain damage or anything I will sue you and apartment complex for the way you tried to handle situation and wrongful charge my wife at fault we didn't get a ticket he did.