Business ProfileforBuilder Partner Group

On June 21st, 2024 I ordered 110 feet of vinyl flooring at a total cost of $1,642.83 (paid by credit card on July 9th, 2024). - This order has not been fulfilled. - Originally, I was informed that the flooring would be delivered on July 18th it was not (wasting a day off work to make sure I was there to receive). - They then sent an e-mail stating delivery on July 19th between 2pm and 6pm. - I arrived home at 1:45pm to find 1 roll having a length of 22-feet had already been delivered and left outside in the rain (picture attached). - This represents less than 20% of what I ordered and paid for and is of no use to me whatsoever. - I contacted their customer service at ****** that day and was assured the balance of my order would be delivered by 6pm this did not occur. - Another wasted half a day off work. - After 6pm that day, I e-mailed them to cancel the order and issue me a refund. At the same time, raising a dispute with ********* about this transaction. - Initially, I was informed that they could not cancel the order because the balance of the order was in shipping this did not occur and was clearly a lie. - I have repeatedly requested a refund: - They requested I provide them notice on when the part shipment could be picked up this was done immediately and they have since picked this up.- After filing the dispute with ****, they stated that if I wanted my refund more quickly (this is an admission of culpability) then I should drop my dispute with ****. - I refused to do this these people are fraudsters. - I have also reported them to the ****** additional to the information already provided, I have attached copies of my email communications with them. I am asking for nothing more than to be refunded for goods that I have NEVER received (I now believe that the partial shipment of my order was only made to deliberately muddy the waters in receiving a refund). Sincerely, ****** ***** 09/06/24