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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Spring Legal Group

          View full profile
          Location of This Business
          1201 Peachtree St NE Suite 200, Atlanta, GA 30361-3503
          Email this Business
          BBB File Opened:
          8/10/2018
          Years in Business:
          6
          Business Started:
          7/24/2018
          Business Started Locally:
          7/24/2018
          Type of Entity:
          Limited Liability Company (LLC)
          Alternate Business Name
          • The Law Office of Melissa Michel LLC
          • Law Office of Melissa Michel, LLC
          Related Businesses

          • According to information in BBB files, Melissa Michel, Owner of Spring Legal Group, has or previously had, an affiliation with the following businesses. A separate BBB Business Profile is available for each business:

            The Michel Law Firm, LLC

          Business Management
          • Ms. Melissa Michel, Owner
          • Joseph O'Donnell, Director of Customer Care
          Contact Information

          Principal

          • Ms. Melissa Michel, Owner

          Customer Contact

          • Ms. Melissa Michel, Owner
          Additional Contact Information

          Email Addresses

          Additional Business Information
          Additional Info

          According to information in BBB files, Melissa Michel, Owner of Spring Legal Group, has or previously had, an affiliation with the following businesses. A separate BBB Business Profile is available for each business:
          The Michel Law Firm, LLC

           

          BBB has received reports that a consultant paid by Spring Legal Group is representing himself to be an impartial mediator when negotiating with consumers who filed BBB complaints.

          Pending Government Action
          Government Action: BBB reports on known government actions involving business’ marketplace conduct:
          CFPB and Seven State Attorneys General Sue Debt-Relief Enterprise, Strategic Financial Solutions, for Illegally Swindling More Than $100 Million from Financially Struggling Families
          BBB has received information that, Spring Legal Group is contracted with Strategic Financial which is subject to a pending government action, click here for details, https://www.bbb.org/us/ny/buffalo/profile/debt-relief-services/strategic-consulting-0041-236007105
          Serving Area
          • USA

          Alert

          See What BBB Reports On

          Pattern of Complaint

          According to information in BBB files, Spring Legal Group shows patterns alleging Contract Issues, Service Issues, and Refund Issues.

          BBB files show a pattern of complaint alleging difficulty in obtaining contracted services from Spring Legal Group. Allegedly, consumers are in debt negotiation contracts with Spring Legal Group, where they are instructed to perform monthly deposits into a bank account that Spring Legal Group explained would be used to pay the consumer’s debtors and creditors.

          Consumers state that they are continuously contacted by creditors, debtors, and courts requesting payments or appearances at which time they reach out to Spring Legal Group for assistance or request a refund for the unrendered services, the amount of money in the accounts is substantially less than what was deposited. No explanation other than service fees are provided. When requesting an itemized billing, the requests go unanswered.

          On June 7, 2022, BBB contacted Spring Legal Group seeking their voluntary cooperation in eliminating the pattern of complaints.

          BBB has received no response from Spring Legal Group regarding the identified pattern of complaint.

          BBB will update this aspect of the Business Profile once additional information becomes available.

          Contact Information

          1201 Peachtree St NE

          Suite 200

          Atlanta, GA 30361-3503

          Visit Website
          Email this Business
          (866) 409-3177

          Accreditation

          This business is not BBB Accredited

          Years in Business: 6

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.