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            Business ProfileWahoo Fitness

            Exercise Machines

            Contact Information

            90 W Wieuca Rd NE Ste 110

            Atlanta, GA 30342-3200

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            Customer Reviews

            4/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            90 W Wieuca Rd NE Ste 110, Atlanta, GA 30342-3200
            Email this Business
            BBB File Opened:
            8/28/2012
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            3 Customer Complaints

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            Most Recent Customer Complaint

            07/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased and subsequently returned a Wahoo Elemnt Watch and Wahoo Element ROAM bike computer. The items were returned via ***** in the same box and I only received credit for the watch. Upon emailing Wahoo ***************** someone named **** asked me if I had taken a picture of both items in the box. These were sent ***** with barcodes included for the returns. Someone at Wahoo opened the box and only processed one of the two returns, so I am guessing they kept the bike computer for themselves. These items were returned in new condition in the original packaging so this wasn't a simple oversight. There were two big boxes in the return package. To question the customer as though they are lying, is ridiculous and after my last email exchange last week, I have not heard anything even after providing **** copies of the included packing slips, ***** label, etc. I just want my refund processed as promised and rest assured, I will be selling everything I currently own that is Wahoo and will never purchase anything again from this company.
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jeffrey K

            02/13/2024

            Initially, my opinion of Wahoo was not very good. I purchased a Kickr v5 (the 2020 model) and after 2.5 years, the controller board went bad. This is a known issue of quality control in this product. The warranty is 1 year (note, the Garmin competitor to this product offers a 2 year warranty). I contacted Wahoo and admitted to my failure to keep the receipt for 2.5 years. While they noted it was out of warranty, they had enough respect for my situation (after I provided extensive photographs of the unit and the output data failures to my computer) to offer me a refurb pathway, allowing me to obtain a refurb of a newer model at a notably reduced rate. It wasn't cheap, but it was far less than buying even a competitor refurb unit. They walked me through the exchange process and honored all their efforts to restore my faith in their organization. While I can't give them 5 stars owing to the evidence (so far) of marginal quality control of their products, I have to commend them for standing behind their products and company reputation.

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            BBB Atlanta & NE Georgia

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