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          Find a Location

          Chick-fil-A, Inc. has 350 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Chick-fil-A, Inc.

              5200 Buffington Rd Atlanta, GA 30349-2945

              BBB Accredited Business

            • Chick-fil-A

              27001 US Highway 19 N STE 2089 Clearwater, FL 33761-3411

            • Chick-fil-A, Inc.

              2421 Wynnton Rd. Columbus, GA 31906

            • Chick-Fil-A, Inc.

              2341 S. Range Avenue Denham Springs, LA 70726

            • Chick-Fil-A

              26300 Cedar Rd, #FC-5 Beachwood, OH 44122

            Business ProfileChick-fil-A, Inc.

            Fast Food Restaurants
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5200 Buffington Rd

            Atlanta, GA 30349-2945

            Visit Website
            Email this Business
            (404) 765-8000

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            Customer Reviews

            1.24/5

            Average of 51 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            169 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1976

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Chick-fil-A, Inc. offers the following services:

            Carry Out Food, Restaurants

            Business Details

            This is a multi-location business.

            Find a Location

            Chick-fil-A, Inc. has 350 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Chick-fil-A, Inc.

                5200 Buffington Rd Atlanta, GA 30349-2945

                BBB Accredited Business

              • Chick-fil-A

                27001 US Highway 19 N STE 2089 Clearwater, FL 33761-3411

              • Chick-fil-A, Inc.

                2421 Wynnton Rd. Columbus, GA 31906

              • Chick-Fil-A, Inc.

                2341 S. Range Avenue Denham Springs, LA 70726

              • Chick-Fil-A

                26300 Cedar Rd, #FC-5 Beachwood, OH 44122

              Headquarters
              5200 Buffington Rd, Atlanta, GA 30349-2945
              Email this Business
              BBB File Opened:
              12/1/1976
              Years in Business:
              60
              Business Started:
              1/1/1964
              Business Incorporated:
              3/23/1964
              Accredited Since:
              12/1/1976
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Ms. Sherri Ellenberg
              • Mr. Conor Devine
              Contact Information

              Principal

              • Mr. Conor Devine

              Customer Contact

              • Mr. Conor Devine
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              169 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/14/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On July 17, I placed an order with chic-fil-a in watching, **. I subsequently picked up my order and it was incorrect. I called the manager immediately afterward at which time he suggested I return to the store to remedy the situation. I returned several days later and they supposedly credited my credit card. However, several month later, reviews of statements did not show the credit. So I reached out to corporate headquarters customer service in September 2023 and they said they would send a note/report to the owner and the owner would reach out to me. Well, I called again in October and no update. I called in November and they supposedly escalated this to a care team and notified the establishment again for resolution. I called again today (December 14) and all they can do is send a note/report to the owner to work a resolution. I was not at all happy that this process is now in its 4th month.I am not sure what else to do at this point. Please reach to me if you need any additional info. As a note, I have reached out to my credit card company and they have not received any credit to date.*************************
              Read More
              Read 168 More Complaints

              Customer Reviews

              51 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sheryl B

              03/20/2024

              This location doesn't have it together at all. I ordered the Southwest Salad with a medium fry. Strips and Pepitas come with it. None were in my bag. No napkins. Also the ketchup was missing that I ordered. I called the 1800 number to complain about my experience and *** at **************** told me that it was Uber Eats Fault? lol. How would they know what's in the bag if it's sealed. Disappointed and hate this trashy location. They can never read and follow instructions.
              Read 50 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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