Business ProfileforMidway Insurance Management International, Inc.

Dear BBB, unit #**** (semi truck) was dropped in ************************* for repairs to be done to unit on 11/25/2023 Gate was closed. There at that address it is rented by several companies including ******************* who he owns a mechanic shop there. All businesses there I personally have seen like four other trucking companies there and all use the same gate to access. Access was given by a person and ************************* driver of unit #**** parked inside of gated lot and left. Given a ride by ********************* another company driver since unit #**** was going to be there to get some details worked on unit and driver was going on his break. Israel was given a ride to our office to drop keys in mail box.11/27/2023 I asked ******************* shop owner if the unit # **** was already going to be worked or if he had an update on repairs to semi truck. Thing that he said the unit was not there. I sent him GPS coordinates and unit marks being there at his lot. In confusion **** went around the whole lot, around the whole block and unit was not there. I emailed Monarch Tracking my gps service provider and requested to locate unit since on my end it was showing at **************. Later Monarch support explains gps system had been disconnected because it was not showing signs of power or current. 11/29/2023 I went to ************************ and made a police report there with officer in lobby.01/03/2024 I receive an email stating Declination of coverage 01/25/2024 ******* never answered my emails or calls and finally her supervisor *********************** answered and stated my claim was submitted for consideration.03/20/2024 I get a call from ******* the adjuster letting me know the claim has again been denied due to the fact that they don't know who gave driver access to the driver to go into the lot and park. I have been going with ******************* to get my units fixed before and he would tells us to either park trucks or trailers inside the lot of if closed outside. At first Israel the driver told me he was going to leave outside since gate was closed but later when I spoke with him to give me a statement and ****** the driver who picked him up. They both stated that he parked unit inside. I have provided ******* and ****** the proof of email requesting Monarch help locating unit via gps, both drivers statements, police report stating unit being stolen from **************************** I feel they have been looking for excuses not to pay for my claim with all the proof in a bad faith.