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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Cancelled my annual contract because I sold my home and was moving to another state. Refund of $118.17, the remaining amount on my annual contract, was to be sent to me in December, 2021. I have made several calls to the ******************* office and they have not been able to resolve this issue and refund my money.My Western account # ****** First reason - they did not know contract was cancelled or that I moved Second reason - sent check to wrong address Current reason - No response from Headquarters.Seems that 7 months is too long to resolve a pretty easy accounting issue Need help from BBBBusiness response
07/19/2022
We apologize for the delay in this matter. The Orkin branch verified with the *************************** that the third replacement check was cut and is being mailed today, it was discovered that the first two checks were mailed to the customers previous address and were not sent to her new home address; *********************************************************************. The branch contacted ******************** with this information, verified her addressed and emailed her the check number confirmation (Check number ********). Again, we apologize for any inconvenience in this matter.Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have been paying for their pest control services for a year. They have rescheduled us, not shown up, and never answer or return my phone calls. I called their competitor company and there are mice that got into the walls of our house.Why are we paying for a pest control service that isnt keeping pests out of our home?Business response
04/18/2022
The Region Manager contacted ************* to apologize for her experience and shared with ************* how important it is for every customer to have an outstanding experience with every aspect of Western. He assured her that he would speak with the *** team about follow-up until resolved or getting a member of management involved to help if they were not getting help from a technician.
************* requested that we refund what was left of her paid-in advance service and for Western to not come out for the scheduled service in April since she had to pay for someone to come resolve that day. The manager agreed to refund the $139.10 that was paid in advance. The Region Manager also made sure ************* had his direct contact information if she ever needed anything in the future and let her know he would follow-up to ensure the refund was processed. Again, we apologize for any inconvenience in this matter.
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Contact Information
2170 Piedmont Rd NE
Atlanta, GA 30324-4135
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.