Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Western Pest Services has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Western Pest Services

      2170 Piedmont Rd NE Atlanta, GA 30324-4135

      BBB Accredited Business
    • Western Pest Services

      10843 Main Street Fairfax, VA 22030-4713

    • Western Pest Services

      1048 Route 22 Mountainside, NJ 07092-2811

    • Western Pest Services

      1545 Route 37 West Suite 8 Toms River, NJ 08755-4986

    • Western Pest Services

      202 Perry Parkway, Suite 2 Gaithersburg, MD 20877

    Business ProfileforWestern Pest Services

    Pest Control
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2007

    Years in Business: 123

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers services throughout the Eastern States from Connecticut to Virginia. Western Pest Control Services were acquired by Rollins, Inc.in 2004 and is a wholly owned subsidiary of Rollins, Inc.

    Business Details

    This is a multi-location business.

    Find a Location

    Western Pest Services has 22 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Western Pest Services

        2170 Piedmont Rd NE Atlanta, GA 30324-4135

        BBB Accredited Business
      • Western Pest Services

        10843 Main Street Fairfax, VA 22030-4713

      • Western Pest Services

        1048 Route 22 Mountainside, NJ 07092-2811

      • Western Pest Services

        1545 Route 37 West Suite 8 Toms River, NJ 08755-4986

      • Western Pest Services

        202 Perry Parkway, Suite 2 Gaithersburg, MD 20877

      Headquarters
      2170 Piedmont Rd NE, Atlanta, GA 30324-4135
      BBB File Opened:
      3/1/2007
      Years in Business:
      123
      Business Started:
      1/1/1901
      Business Started Locally:
      1/1/1964
      Business Incorporated:
      8/19/1964
      Accredited Since:
      3/1/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Gary W. Rolllins, CEO
      • Ms. Donna Knickerbocker, Project Manager
      • Gwen Grier
      Contact Information

      Principal

      • Ms. Donna Knickerbocker, Project Manager
      • Gwen Grier

      Customer Contact

      • Gwen Grier
      Additional Contact Information

      Fax Numbers

      • (973) 731-8723
        Other Fax
      • (908) 233-9039
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Pest control

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael K

      1 star

      02/16/2024

      We were customers of Western for almost 20 years. I discovered that the fees for our annual inspection had increased well over 100%, almost 12% in 2022 alone. When I complained to Western, they acknowledged the issue and promised to lock my rate in through 2025.This year's bill; arrived and it had been raised 19%. I have attempted to reach my representative via multiple emails and calls but they refuse to answer and honor the pricing that was offered last year.We will be contracting a new service provider and would urge anyone considering Western to be very wary or making that choice.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.