ComplaintsforInspire Brands
Restaurants
HeadquartersMulti Location Business
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Complaint Details
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Initial Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 12, 2024 at 10:09 am, I placed an order totaling $29.00 via app at Sonic #**** in *******, **. I'm severely disabled and unable to drive, so I had it picked up and delivered by a third-party. These delivery drivers are not allowed to open sealed bags and rummage through the food to ensure the order was filled correctly. Thus, it is the responsibility of Sonic to make sure they've included everything the customer paid for before sealing the bag. Unfortunately, my order was missing the Bacon Garlic Butter Cheeseburger, and I only received three and a half onion rings despite paying for a large order. Sonic #**** said there was nothing they could do since I had paid via the Sonic app. They could not refund the missing items. I contacted the app's customer service, and they offered me a $5 digital gift card. I told them that was unacceptable because the Bacon Garlic Butter Burger cost $5.89 and the onion rings cost $3.99. It seems reasonable to me that if a refund is not possible, the gift card should at least cover the cost of the missing items plus tax. I was told they would escalate the complaint to higher authority, but I've never heard back from them. If I can't have a refund, I would like a gift card that will actually cover the cost of the missing items. $5 for $10 worth of missing food is not reasonable.Initial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed a mobile order at the sonic located at **********************. Upon getting to that location, i didn't even see any sonic store. Im not sure if the address is wrong or they changed locations, but I never got my food due to this. I called, no answer. I've contacted customer service and I have not been refunded my $7.09. They keep telling me different times to expect my refund. I just want my money refunded since i never got my order.Initial Complaint
10/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an online Sonic order. I went to pickup it up and ****, the manager told me they would not honor the buy one, get one free burger special even though it accepted it on my online order. I am furious. I had the email receipt where I ordered and shows the discount. He has no business in management and I would like him disciplined!I want someone from senior management to contact me,******* ******. ************ Hi *******,Thanks for placing an order at SONIC!Order Time:10/02/2024 06:28 PM Order Number: #************* Ticket Number: #*** SONIC Drive-In Location ************, ** (*********************************** ************ Your Order 1x Double SONIC Smasher $6.79 Add Lettuce + $0.00 Add Mayo + $0.00 Add Mustard + $0.00 1x Double SONIC Smasher $6.79 Add Lettuce + $0.00 Add Mayo + $0.00 Add Mustard + $0.00 1x Onion ******** $4.19 1x Paradise Sunset RT 44$4.09 Subtotal:$21.86 Tip:$0.16 Tax:$1.77 Discount:$6.79 Total:$17.00 Paid with:Mastercard **** 2035Initial Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For over a month I have waited for an $8.56 refund. They say they issued one, but if they did, I havent received it after 2-3 weeks of waiting. I told them this, they said check with my bank. I contacted Venmo, there was no refund pending or waiting release for my account from **********************. ***** records all transactions, including refunds, and not one refund do I have from Sonic. I simply just want my money back. They strung me along for 3 weeks even trying to get help to get a refund and now theyre stringing me along once again. Ive tried contacting them telling them all of this and they wont bother to contact me back.Initial Complaint
10/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about 10/8/2024 at approximately 13:22 Hours, I ordered a combo with fries and left a $2 tip at Sonic Located, ***************************************, Phone ************. did not get the fries and did not notice until we got home. When I contacted ******** at 1-866-OK-Sonic I was told I needed to contact the business directly. I contacted them at ************ and someone who identified as **** took the phone call, when I asked to speak to the manager he said he was the manager, I told him the issue and requested my $2 tip back. I was told that I could drive back in to pick up the fries on order number ******, I explained gas would cost me more and requested the $2 tip back on my card, he told me I could come in and get some coupons, again gas would cost me more than the fries round trip, I told him I was going to call the main customer service line and talked with ******** and he changed his name to ********, I told him I though his name was **** and he told me he was ******* so not sure who it actually was as I felt **** had changed his name. I then called back corporate and talked with Tekchew who was also unable to help. I let her know it was unacceptable that they want me to accept coupons in the place of money which they took from me without giving me what I ordered and have made this my problem, with cost of gas they basically stole the fries and the tip and want me to accept coupons to a company I will no longer frequent. I would like the $2 tip and the cost of french fries in the form of a check or refunded to my card not coupons.Initial Complaint
09/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Arbys advertised this meal online $7. When I picked it up, it didnt have cheese. The manager would not give me the sandwich with cheese even after she asked to see the advertisement because she said I need to pay more for it. She also wouldnt issue me a refund. This is the 2nd time she would not give me a refund for food I brought back uneaten. She does not wear her badge because she does not want to be identified, and that is part of her uniform. It is an inconvenience to trick people into buying whats pictured for a different price, and then to have me drive back to the store after making it home. Arbys needs to pull that picture down or advertise it for what it costs, &hire a manager that would give me a refund when I return uneatten food. I have my last 2mobile orders she would not give me my money back or do anything for the inconvenience, but shrug carelessly and walk off.Order #************* Location ******** *************************************************************************************************************************************************************************** **************Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ordered 20 medium buffalo ******************************* with queso on the side .When the items were received the fries has queso on them , & the sauce to thing wings were not the correct sauce. I called to at 8:49pm on 9/22 the Order was placed at 8:53pm on 9/22/24 and arrived at pickup at 9:13 . Paid for at 9:23pm and left at 9:25pm. Being that the food location is in ****** - specifically location is ******************************************************************** live in ************* SE . I called today on 9/23 at 11:13am asked for a manager & told the manager .She told me to send the recipe through email and she will call me back. She never did so I called later on 9/23 at 3:43pm she told me to send ************** will call me back. I ended up missing her call & called again & was told that was a regular waitress the whole time & now Im speaking with a manager. she specifically told me I placed the order around 8:00pm & was an hr late to get the food & that they dont have medium buffalo sauce . She had a major attitude. & said she cant do anything about it.Initial Complaint
09/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
********************* provided 2 weeks advanced notification to Buffalo Wild Wings Restaurant (located at ******************************************), that a group of 16 would be arriving at 9:30pm on September 20, 2024. The church requested a reservation. Buffalo Wild Wing informed ************* that a reservation was not needed, and that the restaurant would be expecting our arrival. ************* re-contacted Buffalo Wild Wings on September 16, 2024 to remind them that a group of 16 people would be arriving on September 20th, 2024 at 9:30p. Once again ********** was told that a reservation was not needed, and that they would be expecting us. The group of 16 people representing ********************* arrived to Buffalo Wild Wings at 9:21p. The Manager on duty at the restaurant notified our Senior Pastor that he Could Not Seat our group. We told the mgr on duty that we were willing to be seated in various locations in the restaurant. He still refused to seat us based on the number in our group. The restaurant was not full. There were plenty of seats available within the establishment. We watched groups of 4 come in behind us and be seated. We regret that the 9 young boys had to see and experience this behavior in year 2024.Initial Complaint
09/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 07/16/2024, I placed a pick-up order with Sonic on their website. When I arrived at the restaurant, I was told that their ice cream machine was down and they couldnt give me all of the items that I ordered. But they had other items if I wanted that instead. Since this was a treat for my staff, I picked some slushies instead of the ice cream treats. When I was given the items, I asked about a refund for the difference in price as what I got was significantly less in price than what I ordered. The girl shrugged and said I needed to call sonic. I did the same day and spoke to a gentleman that said I would get a full refund of my entire purchase. I have since contacted sonic 2 more times asking for the refund, and each time told that sorry, let me process that it will take 10 days and then nothing. It is now almost 2 months later and I still have not received any of my money from Sonic. One of the times that I called, they even said that it was refunded, but when I asked for details such as dates, they couldnt find it and apologized and again said it would be 10 days. I think this is completely unacceptable.Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been trying to get into my Buffalo Wild Wings account for about two months now with no success. It has been locked ! I have sent customer support many screen shot attachments of the issue with nothing being resolved as yet. They updated my account with my cell phone number because they could no longer support my old number because it is a landline phone. I have had to contact them to enter my receipts after dinning with them to get my points added. All they keep doing is asking me to send attachments .I feel they do not want me to use the points that I have accumulated . They said they sent me an attachment to reset my password that never showed up.They just keep putting me off on resolving the account issue. They told me to make a whole new account but then I would lose the points. I know this seems ***** but company's should not be able to offer something and not deliver ( bonus points for free food items ).
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Customer Complaints Summary
463 total complaints in the last 3 years.
137 complaints closed in the last 12 months.