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          Find a Location

          Floor & Decor has 75 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Floor & Decor

              2500 Windy Ridge Pkwy SE Atlanta, GA 30339-5677

            • Floor & Decor

              1200 Ernest W Barrett Pkwy NW Kennesaw, GA 30144-7557

            • Floor & Decor

              6681 Stanford Ranch Rd Unit 631-1 Rocklin, CA 95677-2644

            • Floor & Decor

              8415 Lockwood Ridge Rd Sarasota, FL 34243-2931

            • Floor & Decor

              1302 Bridford Pkwy Greensboro, NC 27407-2654

            Business ProfileFloor & Decor

            Floor Materials
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2500 Windy Ridge Pkwy SE

            Atlanta, GA 30339-5677

            Visit Website
            (877) 675-0002

            Customer Reviews

            1.27/5

            Average of 80 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            317 complaints closed in last 3 years

            83 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Floor & Decor has 75 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Floor & Decor

                2500 Windy Ridge Pkwy SE Atlanta, GA 30339-5677

              • Floor & Decor

                1200 Ernest W Barrett Pkwy NW Kennesaw, GA 30144-7557

              • Floor & Decor

                6681 Stanford Ranch Rd Unit 631-1 Rocklin, CA 95677-2644

              • Floor & Decor

                8415 Lockwood Ridge Rd Sarasota, FL 34243-2931

              • Floor & Decor

                1302 Bridford Pkwy Greensboro, NC 27407-2654

              Headquarters
              2500 Windy Ridge Pkwy SE, Atlanta, GA 30339-5677
              BBB File Opened:
              12/10/2007
              Years in Business:
              20
              Business Started:
              12/16/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Floor and Decor Corporate Office
              • Floor and Decor
              • Floor and Decor Design Center
              • Floor and Decor Outlets
              • Floor & Decor Outlets
              • Floor Decor Of America
              • Floor & Decor Liquidators
              • Floor & Decor Outlets of America, Inc.
              Business Management
              • Mr. Tom Taylor, CEO
              • Timothy Anderson, Senior Manager
              Contact Information

              Principal

              • Timothy Anderson, Senior Manager

              Customer Contact

              • John Williams
              Additional Contact Information

              Fax Numbers

              • (404) 315-9439
                Other Fax
              Read More Business Details and See Alerts

              Customer Complaints

              317 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/10/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              The incident in question happened July ******* this particular time in my life, I was going through a lot and was unable to resolve this issue in a timely manner.I purchased vinyl flooring that was never picked up from the store. I applied and was approved for the Floor and Decor credit card, that is how I made the purchase. I changed my mind about the purchase and let my contractor know so the item was never picked up.The store never canceled the purchase or refund the credit card. I called and explained that the item should be returned because it wont picked up and they refunded my card. Unfortunately; the original creditor still charged me interest on this item that was later sent to collections. A sum is still owed on it and even though I call to speak to someone and explain that the item was never picked up and that this is an error of the original creditor, they refuse to write this off as an error. I dont know what to do and my credit is not okay because of this.
              Read 316 More Complaints

              Customer Reviews

              80 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              River V.

              09/24/2024

              Be cautious about trusting what you see in the showroom. The marble tiles I selected looked great in-store, but after spending thousands of dollars on materials and installation, the outcome was quite different from what I received. ********************************** denied any fault from the manufacturer and refused to provide the manufacturers information, preventing me from addressing the issue directly. This department has been unhelpful. I cannot recommend trusting Floor & Decor.
              Read 79 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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