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            Business ProfileVonage Business Cloud

            Voice Over Internet Protocol Sales and Services
            BBB accredited business

            Contact Information

            3200 Windy Hill Rd SE STE 200E

            Atlanta, GA 30339-8435

            Visit Website
            Email this Business
            (855) 496-2438

            Business hours

            8:00 AM - 11:00 PM
            Business Hours
            8:00 AM - 11:00 PM
            8:00 AM - 11:00 PM
            8:00 AM - 11:00 PM
            8:00 AM - 11:00 PM
            8:00 AM - 11:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 31 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            112 complaints closed in last 3 years

            29 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/29/2019

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Accelerate connections that matter to your business.

            Products & Services

            Vonage Business Cloud company offers the following services:

            Voice Over Internet Protocol Sales and Service, Cell Phone Supplies, Mobile Phone Service, Telecommunication Consultants, Teleconference, Telephone Advertising, Telephones, VoIP Phone

            Business Details

            Location of This Business
            3200 Windy Hill Rd SE STE 200E, Atlanta, GA 30339-8435
            Email this Business
            BBB File Opened:
            10/24/2007
            Years in Business:
            19
            Business Started:
            10/1/2005
            Business Started Locally:
            4/22/2014
            Business Incorporated:
            4/22/2014
            Accredited Since:
            8/29/2019
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 11:00 PM
            T:
            8:00 AM - 11:00 PM
            W:
            8:00 AM - 11:00 PM
            Th:
            8:00 AM - 11:00 PM
            F:
            8:00 AM - 11:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Rory Reed, CEO
            Contact Information

            Principal

            • Rory Reed, CEO
            Additional Contact Information

            Fax Numbers

            • (404) 301-4610
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            112 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/29/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Good morning,I am filing a complaint on Vonage Business. I filed for the updated SMS update, and Vonage Business continues to be deceiving and misrepresenting me as a consumer.On the chats that I have with Vonage Business, the representatives continue to give false information, stating that it would take 2-3 weeks initially and then 5-6 weeks, which both time has gone by. We filed for the update on July 9, 2024, and it is now August 28, 2024. Also, my business continues to get spam calls, which I've asked to be fixed.This has hurt my business, and Vonage has failed to address the issue. We requested for it to be expedited as we can't send our customers any text messages.I requested a credit and Vonage Business has denied that credit. Although I have not had full use of services. for now, 2 months.
            Read More
            Read 111 More Complaints

            Customer Reviews

            31 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sanjoy R

            10/10/2024

            Complete disgrace touting itself as a professionally run company. No available agent to speak to for days. No phone tree connection leads to a single Vonage agent. Our concern is that while running a highly busy medical practice we are unable to send or receive text messages from our patients. Multiple attempts and hours of frustration has lead to dead ends. Email and chat options were useless and all run by unintelligent "AI". I AM WRITING THIS TO BRING THIS TO BBBs awareness to investigate this failing company. Just as a final comment- I was on hold for 16 minutes to even get a SALES REPRESENTATIVE and then never connected with one because I got disconnected. Compete amateur hour. I'm not the only one. There are FB groups I have found that have members with horror stories about Vonage Business Cloud.
            Read 30 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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